Branch Administrator

Position Summary

The Branch Administrator will provide general office administration for the company, including HR, customer service, business services support along with other administrative duties as assigned. The ideal candidate thrives in a fast-paced environment; is able to keep a positive attitude under pressure; can professionally manage demands from multiple managers; and has at least three years of experience with general office duties, including customer support, contracts, and Human Resources.

Branch Administration

• Supports Regional Branch Manager with administrative duties as assigned.
• Processes quotations and agreements, and landscape maintenance proposal packages, ensuring that the documents comply with company standards.
• Ensures that all required documents are sent to the corporate office for filing.
• Communicates with customer and employees using phone and email, relaying messages to the field.
• Opens and distributes all postal courier and interoffice mail and parcels.
• Captures and enters data into the CRM system.
• Sets up customers and jobs within the CRM system.
• Purchases supplies and uniforms.
• Supports the operations team with incident reports and ensures necessary follow-up is completed.
• Assists with IT support including basic troubleshooting of PC, printers, and phones.

Human Resource Responsibilities

• Reconcile employee timecard postings.
• Aid in on-boarding, orientation, and off-boarding of employees.
• Process and review new, current, and terminated employee paperwork to ensure complete, accurate, and compliant information.
• Ensure accuracy of I-9 documents and active and inactive records are kept in compliance of federal regulations.

Requirements

• Bi-lingual English/Spanish required.
• Ability to speak effectively before employees individually or in a group setting.
• Ability to organize and prioritize work to meet deadlines.
• Ability to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detail.
• Intermediate to advanced understanding of the Microsoft Office Suite and/or Google Workspace and CRM systems.