Director, AI Services

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation, and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM, and/or CRM solutions, Net at Work delivers unique, industry-specific solutions and operational platforms that enable companies to compete more effectively in today’s digital economy.

About the role

Net at Work is seeking a Director of AI Services to build and lead our client-facing AI and data services practice. This leader will own the strategy, service portfolio, delivery methodology, team, client outcomes, and growth of the business. The role combines AI and data expertise, professional services leadership, client advisory, and business ownership. You will help clients establish the data foundation required for AI, identify high-value use cases, move AI solutions into production, and drive measurable adoption and business results.

Responsibilities

• Build and scale Net at Work’s AI and data services portfolio.
• Lead client-facing AI engagements from discovery and data readiness through deployment and adoption.
• Define repeatable service offerings, delivery methodologies, tools, quality standards, and reusable assets.
• Serve as a senior advisor to client executives, translating AI and data capabilities into measurable business value.
• Own delivery quality, staffing, capacity, scope, and performance across engagements.
• Build and lead a high-performing AI and data services team.
• Partner with Sales and business leaders to develop pipeline, scope engagements, and grow strategic client relationships.
• Develop ongoing managed, subscription, and advisory services that extend client relationships beyond implementation.
• Own the AI and data services P&L, including revenue, margin, growth, and recurring revenue targets.

Requirements

• Direct client-facing AI delivery experience, including personally scoping, delivering, or leading AI solutions into production.
• Strong knowledge of applied AI and modern data technologies, including LLMs, agentic workflows, automation, data architecture, integration, and analytics.
• 10+ years of experience in technology or professional services, including 5+ years leading a business unit, service line, or delivery organization.
• P&L ownership with accountability for revenue and margin.
• Experience building or scaling a new service offering or delivery capability.
• Experience defining delivery methodologies, standards, and tooling.
• Proven ability to scope and sell complex engagements to executive-level buyers.
• Strong people leadership and experience building and developing client-facing technical teams.
• Executive presence and the ability to translate complex technology into clear business outcomes.

Qualifications

• Experience serving SMB and mid-market clients.
• ERP, CRM, business systems, data and analytics, or technology consulting background.
• Experience with managed services, subscription, or retained advisory models.
• Experience within a private equity-backed organization.
• Relevant AI platform certifications.

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.
• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator – Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients, and partners using knowledge, expertise, experience, and situational fluency.

Pay

Base salary range: $150,000 to $170,000. This position is also eligible for a bonus in accordance with the terms of the Company's plan. The quoted pay range is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include experience, education, knowledge, skills, abilities, as well as internal equity, alignment with market data, and applicable laws.

Benefits

• Health and Welfare: Medical, Dental, Vision
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning: 401k with matching contribution
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.