Director, AI Operations
Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content.
About the role
The Director, AI Operations is responsible for defining and leading the AI alignment, roadmap, and execution portfolio for the Operations & Service Delivery (OSD) organization under Comcast Advertising. This role partners across business and technology teams to identify high-value opportunities, deliver AI-enabled workflow transformation, and drive operational efficiency, scalability, and business performance. The Director provides strategic leadership, governance, and people management while building organizational capability for responsible AI adoption and continuous innovation.
Responsibilities
- Lead the strategy, governance, prioritization, and execution of the OSD AI portfolio, ensuring alignment with business objectives, operational priorities, and organizational strategy.
- Develop and manage the AI roadmap, including use case identification, investment prioritization, implementation planning, and measurement of business outcomes.
- Evaluate and prioritize AI opportunities based on business value, operational impact, scalability, implementation feasibility, and return on investment.
- Direct the implementation of operational policies to enhance organizational effectiveness and strategic execution.
- Drive operational excellence through AI-enabled workflow transformation, process optimization, automation, and continuous improvement initiatives.
- Establish performance metrics, dashboards, and reporting that provide visibility into workflow health, operational performance, adoption, and business outcomes.
- Guide cross-functional teams in the integration of analytics and business performance data for robust strategic decision-making and investment prioritization support.
- Partner across Operations, Product, Engineering, Data, Analytics, and AI Strategy teams to deliver scalable AI-enabled solutions.
- Lead cross-functional governance, operating rhythms, and delivery reviews to ensure successful execution and realization of business value, meeting technical and enterprise objectives.
- Champion responsible AI adoption by developing frameworks, standards, best practices, and governance processes that support safe and effective implementation.
- Drive organizational AI fluency through enablement programs, knowledge sharing, and capabilities that empower teams to leverage AI solutions effectively.
- Lead and develop a high-performing, accountable, collaborative team responsible for AI program execution, operational enablement, and business transformation initiatives.
- Serve as a trusted advisor to senior leaders on AI enablement, operational transformation, organizational effectiveness, and change management.
- Cultivate a culture of continuous improvement, innovation, experimentation, and continuous learning to foster operational excellence and strategic growth.
Requirements
- Bachelor’s Degree and 10+ years of progressive experience in operations, process improvement, operational transformation, business strategy, product operations, automation, or technology-enabled business transformation.
- Experience leading strategic portfolios, roadmaps, and large-scale operational transformation initiatives in complex, matrixed organizations.
- Proven ability to influence executive leaders and drive alignment in a large, matrixed organization while balancing innovation, operational rigor, risk, scalability, and business outcomes.
- Familiarity with AI, data, and analytics-driven initiatives.
- Experience establishing performance metrics, dashboards, governance, and measurement practices to provide visibility into workflow health, adoption, and realized business impact.
- People leadership capability, including experience developing high-performing teams, coaching leaders and contributors, building capability, and fostering innovation, accountability, inclusion, and continuous learning.
- Must be able to work nights and weekends, variable schedule(s) as necessary.
Skills
- Influence
- Operations
- AI Adoption
- Innovation
- Continuous Improvement
- AI Enablement
- Business Outcomes
- Business Objectives
Pay
National Pay Range: $105,937.57 USD - $248,291.18 USD
- Illinois Pay Range: $112,558.67 USD - $218,496.24 USD
- Colorado Pay Range: $119,179.77 USD - $228,427.88 USD
- Hawaii Pay Range: $139,043.06 USD - $208,564.59 USD
- Washington DC Pay Range: $152,285.26 USD - $228,427.88 USD
- Maryland Pay Range: $125,800.86 USD - $228,427.88 USD
- Minnesota Pay Range: $119,179.77 USD - $208,564.59 USD
- New York Pay Range: $125,800.86 USD - $248,291.18 USD
- Washington Pay Range: $119,179.77 USD - $238,359.53 USD
- New Jersey Pay Range: $132,421.96 USD - $238,359.53 USD
- Vermont Pay Range: $125,800.86 USD - $198,632.94 USD
- Massachusetts Pay Range: $132,421.96 USD - $238,359.53 USD
- Virginia Pay Range: $119,179.77 USD - $228,427.88 USD
- Maine Pay Range: $119,179.77 USD - $198,632.94 USD
- California Pay Range: $119,179.77 USD - $220,703.27 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.
Benefits
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality — to help support you physically, financially, and emotionally through the big milestones and in your everyday life.