Director, Operations

Applicants for this position have the flexibility to work remote from home anywhere in the United States.

About the role

Lead the development, coordination, and execution of operational strategies and process improvements across shared services to support enterprise and market-level product growth, implementation, and performance objectives. Translate strategy into operating plans, facilitate cross-functional alignment, and drive delivery of new operating models, processes, and capabilities that enable compliant, accurate, and scalable product operations.

Serve as a primary operational liaison between product leadership, shared services, and corporate partners to ensure alignment, timely decision-making, and issue resolution across enterprise and market operations. This individual will be a subject matter expert for the Duals Integration Office interfacing with Enterprise Business Operation Services.

Responsibilities

• Partner with shared services, market leaders, and product teams to define operational strategies, annual objectives, KPIs, and standardized operating procedures that support scalable execution.
• Support enterprise due diligence, integration planning, and operational readiness activities for product expansions.
• Monitor enterprise and market operational performance, identifying gaps, risks, and opportunities to optimize operations supporting assigned product.
• Evaluate operational performance using KPIs and ensure cost-effective programs are developed and maintained throughout the business unit.
• Identify operational efficiencies and develop “best practice” workflows, process improvements, policies, and procedures.
• Provide operational input into the development of new products and markets.
• Utilize corporate and industry-standard management tools and techniques to effectively oversee projects; collaborate with stakeholders to identify resources, resolve issues, and mitigate risks.
• Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and business unit objectives.
• Provide functional and technical expertise across business units and technical areas.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Bachelor's Degree in Finance, Accounting, or related field or equivalent work experience required. Master's Degree in a related field preferred.
• 6+ years of experience in assigned products (Medicare or Duals) managed care operations with emphasis on optimizing operational effectiveness, government contracting, and/or regulatory compliance required.
• Experience with project management, administration, or operations in the Healthcare industry preferred.

Pay

Pay Range: $148,000.00 - $274,200.00 per year

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules