Director, Operations

About the Role

As the Director of Operations at Macy’s, you will direct the day-to-day Inbound and/or Outbound operations. In collaboration with the senior executive team, you will lead strategic planning to ensure all facility and organizational goals and objectives are met or exceeded.

Responsibilities

• Lead Inbound and Outbound operations to meet or surpass targets such as Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT), and Fill Rate goals.
• Provide coaching and guidance to executive team members and oversee colleague counseling and coaching activities.
• Ensure departments meet or exceed performance standards in safety, cost control, quality, processing efficiency, reliability, and customer service.
• Develop and implement short and long-term strategies to improve profitability, productivity, and efficiency across operations.
• Continuously assess work processes to identify optimization opportunities and implement improvements.
• Cultivate a work culture dedicated to superior customer service and establish procedures and metrics to ensure customer satisfaction.
• Drive and manage organizational growth-related changes.
• Analyze activities, costs, operations, and forecast data to gauge department progress toward goals.
• Develop training programs and ensure colleague comprehension and adherence.
• Foster an environment of acceptance, respect, and authentic connections with colleagues, customers, and communities.
• Enforce safety protocols and maintain a safe work environment.
• Collaborate with operational leaders to anticipate staffing needs based on volume plans and adapt to changes in business demand.
• Perform additional duties, special projects, or assignments as needed.

Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• 5+ years of related experience.
• Ability to perform physical tasks including heavy lifting (at least 30 lbs), constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Skills

• Leadership: Ability to lead and direct both Inbound and Outbound operations, setting and surpassing targets while ensuring alignment with facility and organizational goals.
• Coaching: Provide effective coaching and guidance to executive team members and colleagues to foster growth and development.
• Communication: Practice open and continuous communication, effectively presenting information in a clear and concise manner.
• Problem-Solving: Ability to identify and solve problems promptly and effectively.
• Technical Proficiency: Proficiency in Microsoft Office suite (Word, Excel, Access) and experience summarizing data and outlining directions.
• Industry Understanding: Strong understanding of warehouse management and supply chain/logistics trends.
• Strategic Execution: Ability to effectively plan and execute strategies to achieve desired outcomes.

Benefits

• Competitive pay and comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Performance-based incentives and annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.
• Colleague Resource Groups and volunteer opportunities.

Additional Information

This position is based in a supply chain facility. Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis. Testing must be completed within 24 hours of notification.

This position may be eligible for performance-based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.