Director, Aftermarket

About the role

Join Weiler Labeling Systems as our Director of Aftermarket and play a critical role in driving customer success and business growth. This leader will oversee our Field Service and Aftermarket Sales organizations, developing strategies that enhance customer satisfaction, expand service revenue, and strengthen long-term relationships.

Responsibilities

• Manage group resources including scheduling appropriate staff for specific jobs based on skill set, availability, etc.
• Support sales team in the URS review and quotation process for new projects and/or upgrades
• Through coordination with the Production Supervisor, manage the utilization of Field Service personnel to support the production group relative to normal manufacturing and/or in support of FAT activities
• Develop and implement Aftermarket marketing and sales initiatives to increase revenue
• Conduct Parts/Service sales presentations. Negotiate Parts/Service customer contracts
• Continue to improve or develop Service Department’s programs to maximize customer satisfaction/support
• Develop positive relationships with customers to effectively analyze customer requirements and promote company parts/service products to meet those requirements
• Educate, teach, and provide training and/or resources to each Part Sales employees to maintain the required level of department expertise
• Ensure that the department satisfies all internal requirements for financial reporting relative to service calls as well as documentation of trip reports

Requirements

• Bachelor's degree in Engineering, Business or related field preferred
• 10+ years of experience in a related role in a similar industry and having had increasing levels of responsibility
• 3+ years of leadership experience
• Solid knowledge of equipment of the type that we produce. Good general automation controls and mechanical design knowledge, as it pertains to manufacturing
• Good interpersonal skills. Ability to interface with customers on a daily basis and to be a professional and positive ambassador for the company
• Strong character to drive change
• Capable of displaying positive leadership traits that result in a united team

Qualifications

• Strong communication and negotiation skills
• Ability to work with little supervision
• Proven ability to lead and motivate teams

Skills

• Leadership
• Strategic Planning
• Customer Relationship Management
• Technical Knowledge
• Project Management

Benefits

Base Salary Range: $125,000 - 150,000

Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Pay

Base Salary Range: $125,000 - 150,000

Schedule

Full-time