Director, Market

Position Summary

Responsible for managing multiple On-site and Off-site Reprocessing Centers, ensuring daily production meets quality standards, and meeting Hospital C Suite customer expectations through proactive management and compliance with contractual obligations.

Leadership

• Motivate and manage a leadership team to provide excellent day-to-day service to support multiple healthcare sterile processing departments both on and off site.
• Build and maintain strong customer relations to ensure satisfaction of customer deliverables.
• Determine appropriate staff mix for multiple departments at multiple sites and align staff with fluctuating demand.
• Build a team with the necessary knowledge and skills to meet and exceed customer needs and demands.
• Instill a culture of safety and retention through motivational leadership and positive employee engagement.

CUSTOMERS

• Build a web of influence with decision-makers at the highest levels of the organization.
• Ensure delivery of Customer Key Performance Indicators (KPIs).
• Lead the resolution of customer issues in a timely and efficient manner by identifying root causes and developing measurable outcomes.
• Maintain strong relationships to ensure a high-quality product is provided in accordance with contractual scope.
• Facilitate Quarterly Business Reviews with customers or other quality review requirements as outlined in customer agreements.

OPERATIONS/PROCESSES

• Understand and manage Instrument Processing Division's processes and implement in multiple sites and ORC, focusing on continuous improvement.
• Develop, enforce, and implement policies, new processes, procedures, product conversions, new services, and programs in collaboration with stakeholders to improve customer service.
• Drive cost reduction through staff development and continuous improvement.
• Use non-conformance documentation to identify areas of deficiency and create corrective action plans.
• Translate and implement business strategies using project management and strategic thinking.

Collaboration & Support

• Collaborate with Operations Team, Business Development Team, and STERIS IPT and Service Teams to grow market share and achieve business objectives.
• Execute customer contracts in partnership with the Business Development Team, ensuring on-site support during pre-transition and go-live phases, and identifying steady-state service provisions.
• Manage customer invoicing questions, handle customer credits, and ensure accurate process for providing finance with needed customer information and billing data.

Required Experience

• Active certification in sterile processing/central sterile via CBSPD or IAHCSMM required (certification must be obtained within 12 months of hire).
• Managerial, analytical, organizational skills, and financial acumen (8+ Years).
• Recruitment, training, and motivation of personnel to balance staffing strength with profitability and growth (8+ Years).
• Experience in process management and quality control (7+ Years).
• Solid understanding and leadership experience in Lean Manufacturing (4+ Years).
• Excellent multi-tasking, priority setting capabilities (4+ Years).
• Effective negotiating and influencing skills (4+ Years).
• Advanced knowledge of Microsoft Office applications (4+ Years).
• Capable of learning additional software as required.
• Excellent verbal and written communication skills.

Preferred Experience

• Instrument tracking software and employee management system experience (1+ Years).
• Medical instrument knowledge (1+ Years).
• Solid understanding of Sterile Processing, Operating Room, and Material Management functions (1+ Years).

Skills

• Pay range for this opportunity is $124,737.50 - $161,425.00.
• This position is eligible for bonus participation.
• Minimum pay rates offered will comply with county/city minimums, if higher than range listed.
• STERIS offers a comprehensive and competitive benefits portfolio.

Benefits

Click here for a complete list of benefits: STERIS Benefits

About STERIS

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.