Director, Account Management (Pharmacy Benefit Management)

About the role

Responsible for leading a Manager of Account Management and a team of Strategic Account Executives with planning and direction, talent acquisition, and Employee Benefit Consultant (BC) / client relationship development with the goal of improving account retention rates and achieving key performance indicator standards. The Director evaluates market changes to identify opportunities to improve Account Management service delivery model to employee benefit consultants and clients. This role requires approximately up to 50% travel for client or EBC facing meetings.

Responsibilities

• Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards. In coordination with the VP of Account Management and HR, assist in creating career-building development plans for staff. Coach and mentor Strategic Account Executives and Manager of Account Management by observing and providing feedback in order to foster development and success of individuals.
• Assists Vice President of Account Management in yearly strategic planning and execution of the plan. Strategize to develop ways to increase client satisfaction and preserve loyalty and market share.
• Builds Employer Benefit Consultant (EBC) relationships and maintain proactive outreach to identify changing needs and competitor strategies. This includes scheduling, facilitating and providing follow-up for a minimum of quarterly meetings with preferred EBC relationships.
• Partner with Business Development to build EBC relationships. This includes participating in expectations sessions with the EBC and attending finalist meetings as appropriate.
• Establishes departmental goals for service delivery measured through key performance indicators (KPI’s).
• Evaluates team