Pharmacy Account Director

About the role

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

Responsibilities

• Serve as the primary client-facing representative, managing day-to-day client inquiries while building and maintaining strong relationships with employer group clients and associated consultants/brokers.
• Execute strategic account plans by consulting with key decision makers and stakeholders, providing data-driven insights on pharmacy utilization, spend, and market trends to inform client-specific strategies.
• Lead and support contract negotiations and renewal activities, including participation in RFP (Request for Proposal) processes.
• Develop and deliver strategic benefit design recommendations, programs, and solutions to help clients manage pharmacy spend and improve outcomes.
• Partner cross-functionally with internal teams (account management, clinical, and operations) to deliver seamless service and implement client-specific solutions.
• Maintain accurate documentation of client interactions, strategies, and activities within CRM tools (e.g., Salesforce).

Requirements

• Requires a BA/BS and a minimum of 5 years of related experience; or any combination of education and experience which would provide an equivalent background.
• Prior experience in the healthcare industry with a strong focus on Pharmacy Benefit Management (PBM), ideally within payer or PBM organizations is preferred.
• Demonstrated experience managing large, complex employer group clients (including national accounts with significant member populations) in a client-facing account management role is preferred.
• Experience with PBM contracting, including negotiation, redlining, and renewal of client agreements, as well as participation in RFP (Request for Proposal) processes is preferred.
• Strong analytical capabilities with the ability to interpret pharmacy utilization, claims, and spend data to develop strategic, client-specific recommendations and cost-containment strategies is preferred.
• Proven ability to build relationships and present strategic insights to executive-level stakeholders, while partnering effectively with internal teams, consultants, and brokers is preferred.
• Experience utilizing CRM tools such as Salesforce to manage client activity, maintain documentation, and support a highly organized, client-facing environment is preferred.

Qualifications

• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Proficiency in CRM tools such as Salesforce.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.

Pay

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Schedule

Associates in this role are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

Equal Opportunity Employer

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.