Director, Account Management

About the role

The Director, Account Management - Enterprise Solutions role is responsible for shaping enterprise strategy, driving strategic growth of high-impact solutions, deepening executive engagement, and leading the pipeline development of emerging and white-space opportunities for a top-tier national financial institution. The role serves as a strategic integrator – connecting customer priorities to Mastercard capabilities.

Responsibilities

• Deliver against aggressive sales targets for Mastercard products & services and net revenue targets for both new and existing business
• Accountable for deepening and strengthening the customer relationship and driving overall customer satisfaction
• Identify customer needs and priorities in emerging areas to while overseeing the delivery solutions addressing those needs
• Strategic engagement across multiple stakeholder levels with identified decision makers and key influencers
• Lead a significant portion of the Enterprise relationship for a national issuer, supporting strategy development, ongoing client engagement, and revenue growth
• Drive annual and quarterly business planning, while aligning Mastercard capabilities to client priorities and tracking performance against objectives
• Lead the identification and optimization of key initiatives and platforms that enhance customer results and drives results
• Serve as a central point of coordination across external and internal stakeholders, maintaining alignment on priorities, timelines, and deliverables
• Contribute to development and delivery of client-facing thought leadership sessions, including innovation reviews and executive engagements
• Support pipeline development, commercial planning, and overall account performance

Requirements

• Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders
• Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities
• Strong self-starter with expert written and oral communication skills
• Ability to work independently across a multitude of opportunities and initiatives
• Experience supporting or leading enterprise-level client engagements, including senior stakeholder relationships
• Experience with payments, data-driven solutions, and emerging areas such as AI, open banking, and personalization
• Demonstrated project management and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams
• Strong organizational skills with attention to detail and ability to manage competing priorities with quick deadlines
• Highly collaborative, with a proven record on building external and internal alignment and driving outcomes across teams
• Competitive results driver, with flexible “can do” perspective and strong interest in serving our customers
• Experience partnering with Financial Institutions
• Effective leadership, negotiation, and problem resolution skills
• Travel up to 40%

Qualifications

• Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders
• Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities
• Strong self-starter with expert written and oral communication skills
• Ability to work independently across a multitude of opportunities and initiatives
• Experience supporting or leading enterprise-level client engagements, including senior stakeholder relationships
• Experience with payments, data-driven solutions, and emerging areas such as AI, open banking, and personalization
• Demonstrated project management and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams
• Strong organizational skills with attention to detail and ability to manage competing priorities with quick deadlines
• Highly collaborative, with a proven record on building external and internal alignment and driving outcomes across teams
• Competitive results driver, with flexible “can do” perspective and strong interest in serving our customers
• Experience partnering with Financial Institutions
• Effective leadership, negotiation, and problem resolution skills
• Travel up to 40%

Skills

• Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders
• Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities
• Strong self-starter with expert written and oral communication skills
• Ability to work independently across a multitude of opportunities and initiatives
• Experience supporting or leading enterprise-level client engagements, including senior stakeholder relationships
• Experience with payments, data-driven solutions, and emerging areas such as AI, open banking, and personalization
• Demonstrated project management and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams
• Strong organizational skills with attention to detail and ability to manage competing priorities with quick deadlines
• Highly collaborative, with a proven record on building external and internal alignment and driving outcomes across teams
• Competitive results driver, with flexible “can do” perspective and strong interest in serving our customers
• Experience partnering with Financial Institutions
• Effective leadership, negotiation, and problem resolution skills
• Travel up to 40%

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Tuition reimbursement

Pay

• Purchase, New York: $182,000 - $291,000 USD
• Arlington, Virginia: $182,000 - $291,000 USD
• Chicago, Illinois: $158,000 - $253,000 USD
• New York City, New York: $190,000 - $304,000 USD
• O'Fallon, Missouri: $158,000 - $253,000 USD
• Washington, District of Columbia: $182,000 - $291,000 USD

Schedule

• Full-time