Direct Bill Assistant

Duties & Responsibilities

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone.
• Work with the underwriting department to resolve billing matters.
• Process payments received by mail, phone, walk-ins and online into billing systems.
• Process agent sweeps and policy EFT payments on a daily basis.
• Process premium returns via ACH to agents as needed.
• Close and reconcile all payment batches on a daily basis.
• Process premium refunds by reviewing all daily system reports.
• Collection and follow up on NSF premium payments - Insured Drafts and Credit Card.
• Print and process all checks issued.
• Loss and Premium refunds.
• Report all checks issued and voided to the bank for positive pay.
• Match and attach claim checks to files verifying approval of payment.
• Post cash disbursement journals.
• Process stop payment requests.
• Daily filing of journal entries, paid bills, other documents.
• Assist with other accounting projects as needed.

Qualifications Required

• Pleasant phone demeanor is a must!
• Detail oriented and proficient in data entry required.
• Strong ability to multitask.
• Strong Communication skills.
• Proficiency with Excel and Word.

PREFERRED

• High School education minimum with some accounting experience preferred.
• Associates degree in business or accounting a plus.
• Bilingual - English/Spanish, a plus.

Benefits

• Competitive Salaries
• Commitment to your Training & Development
• MEDICAL AND DENTAL
• Telemedicine Benefit
• 401(k) with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!

Pay

Estimated Compensation Range: $16/hr-$20/hr*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.