Billing and Operations Assistant

Responsibilities

• Aid the billing team in setting up matters according to client guidelines.
• Create and distribute pre-bills in line with firm policies.
• Edit and finalize invoices, ensuring compliance with billing guidelines and collecting backup documentation.
• Send invoices to clients via email, fax, or e-billing hub, as required.
• Contact insurance contacts and attorneys to address invoice rejection issues.
• Draft appeals for billing website reductions and communicate with leadership on these matters.
• Collaborate with leadership on retainer, flat fee, or alternative fee agreement matters.
• Support the conflicts team with conflict checks as needed.
• Update billing software following client updates, such as changes in e-billing sites, carriers, and third-party administrators.
• Add new timekeepers and rates to applicable client websites and manage deactivations.
• Participate in accounts receivable projects and work with leadership to resolve collection issues.
• Assist leadership with attorney/on-center onboarding/off-boarding.
• Complete project-based tasks as directed by leadership.

Requirements

• A high school diploma or GED is required; an associate’s degree or higher is preferred.
• At least 2-10 years of legal experience are required, with 1-3 years of billing experience, preferably in an insurance defense law firm.
• Proficiency in Microsoft Office 365, ProLaw, Excel, and e-document management software is preferred.
• The candidate should be self-motivated, possess excellent time management and organizational skills, and have strong communication abilities.
• The position requires working independently in a high-volume, fast-paced work environment.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Matching 401(k).
• Paid time off.
• Mentorship opportunities.
• Collaborative and welcoming work environment.
• Work-life balance.

Pay

The salary range for this position is $35,000-$70,000, reflecting C&W's good faith and reasonable estimate at the time of posting. Actual compensation will vary based on experience and qualifications.

Schedule

This is a remote position, but applicants must be within 75 miles of a C&W office. The work schedule is 8am-4pm EST, with occasional evening and weekend work as needed.