Billing Operations Specialist
Key Responsibilities
- Billing & Order Management
- Process customer orders, subscriptions, renewals, upgrades, downgrades, cancellations, credits, and billing adjustments within NetSuite
- Review customer agreements to ensure billing accurately reflects pricing, contract terms, promotions, and subscription packages
- Generate invoices and validate billing accuracy prior to customer distribution
- Maintain customer billing records and subscription data
- Support recurring billing processes across EverPass subscription products
- NetSuite Administration
- Enter customer orders and billing transactions into NetSuite
- Maintain customer master records
- Validate order accuracy before processing
- Aid with system testing related to billing enhancements
- Help improve billing workflows and operational efficiency
- Revenue Operations Support
- Partner with Revenue Operations and Customer Success to resolve billing questions
- Investigate invoice discrepancies
- Process refunds and credits
- Support month-end billing activities
- Aid with billing reconciliations and reporting
- Accounting Support
- Reconcile billing transactions
- Support month-end close activities
- Aid Finance with audit requests
- Maintain documentation supporting billing controls
- Ensure compliance with accounting policies
- Process Improvement
- Identify opportunities to automate manual billing processes
- Develop documentation and standard operating procedures
- Participate in continuous improvement initiatives
- Bachelor's degree in Accounting, Finance, Business Administration, or related field (or equivalent experience)
- 3-5 years of experience in:
- Billing Operations
- Accounts Receivable
- Revenue Operations
- Accounting Operations
- 2+ years of NetSuite experience
- Strong Microsoft Excel skills
- Excellent attention to detail
- Strong organizational skills
- Ability to manage multiple priorities
- Subscription business experience
- SaaS or technology company experience
- Experience with Salesforce
- Experience with Stripe
- Experience with Chargebee
- Understanding of recurring billing
- Understanding of revenue recognition principles
- Competitive Compensation
- Medical, dental, vision, life, and long-term and short-term disability insurance
- Professional Development Programs
- Access to senior management and mentoring opportunities
- Employee Recognition Program
- Paid Parental Leave
- Mental Health and Recharge Days
- 401k Match
- Pre-tax Transportation
- Employee Assistance Program
- In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours
Qualifications
Preferred
About Us
EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.