Billing Operations Administrator

About the Job

We are seeking a detail-oriented and customer-focused Billing Operations Administrator to support a variety of administrative and operational functions. This role is responsible for managing billing-related inquiries and documentation requests while serving as a key liaison between clients and internal teams.

The ideal candidate is resourceful, patient, and a strong problem solver who can navigate cross-functional environments to find answers and deliver exceptional service.

This is a client facing role that will require verbal and written communication answering incoming calls to AR/Billing/Order Operations.

What you will do

• Manage and respond to client inquiries, invoice questions, and account-related concerns
• Prepare and process documentation requests, including, but not limited to:
• Vendor forms
• W-9s
• Tax certificates
• Certificates of Insurance (COIs)
• Sole source letters
• Cook with internal collaborators (Legal, Cybersecurity, HR, Sales, Product) to gather required information and ensure accurate responses
• Track and follow up on requests to ensure timely resolution
• Support the completion of billing cases and administrative tasks with high attention to detail
• Maintain organized records and documentation for all transactions and requests

What you need

• 3+ years of experience in an administrative, billing, or operations support role, with client facing responsibilities
• Associate's or Bachelor's degree (Business, Finance, Operations) or in a related field
• Basic understanding of finance or billing processes
• Strong written and verbal communication skills to effectively engage with clients and internal partners
• Proven ability to interact effectively with both external clients and internal cross-functional teams
• Excellent problem-solving skills with the ability to think critically and find solutions independently
• High level of patience and persistence when navigating complex requests or multiple stakeholders
• Strong organizational skills with the ability to manage a steady workload and adapt during peak periods
• Preferred experience in Salesforce, Docusign and PDF Editor software

What makes you a Standout

• Provides timely, accurate, and professional responses to client requests
• Effectively partners with internal teams to resolve complex or multi-step inquiries
• Maintains a high level of client satisfaction and trust
• Manages workload efficiently during both steady and high-volume periods
• Maintains accurate documentation and clear case records

Work Environment

This is a client-facing administrative role requiring professionalism, strong language skills, and confident communication.

Work volume is generally steady, with periodic high-demand cycles that require flexibility and prioritization.

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with applicable law.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.

The pay range for this position is $16.82 - $28.83 per hour. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.