Services Operations Billing Administrator

About the role

The Services Billing Ops Administrator is responsible for invoicing all Custom/Dedicated Training, Software Development, Support, Implementation, and Consulting Services orders. This role acts as the liaison between the Sales Account Manager, the Project Manager, Resource Management, all Services Personnel, and Finance. Additionally, the position assists the Billing Coordination Manager with tasks involving Services Management, Sales, Systems Maintenance, and Finance.

The role requires excellent organizational skills, attention to detail, problem-solving abilities, the capacity to juggle multiple priorities across departments, and a sense of urgency to meet customer and company demands.

Responsibilities

• Validate and invoice project billings as approved by Project Managers (including expenses).
• Assist Project Managers with PSA (includes Milestone remediation and Q&A).
• Assist Services employees with PSA (includes Timecard & Expense Report remediation and Q&A).
• Work with Operations Management and Leadership on project reporting as defined by Leadership.
• Assist Operations Special Projects in processes and procedures related to services billing and time.

Requirements

• High School Diploma or equivalent.
• 3+ years of professional services/consulting operations experience.
• 3+ years of professional service/consulting project billing operations experience.
• 3+ years of general accounting experience for a professional services/consulting organization.

Skills

• Knowledge of Microsoft Office, Salesforce, and Mission Control software.
• Self-motivated and reliable.
• Excellent organizational and time management skills.
• Excellent communication skills.
• Strong attention to detail.
• Ability to effectively multi-task.
• Able to work overtime as needed for month-end processing or periodic volume spikes in business.

Pay

$28.00–$32.00 per hour.