Service & Billing Administrator

About the Role

A well-established organization in the facilities, construction, and service industry is seeking a Service & Billing Administrator to support its growing service operations team. This position is ideal for someone who enjoys balancing customer interaction, administrative coordination, and billing responsibilities in a fast-paced environment. The Service & Billing Administrator will play a key role in ensuring service work is accurately documented, invoiced, and communicated across customers and internal teams. Success in this role requires strong attention to detail, excellent organization, and the ability to manage multiple priorities throughout the day.

Responsibilities

• Generate invoices for completed service and project work
• Review service tickets, work orders, and technician documentation for billing accuracy
• Verify labor hours, materials, purchase orders, and pricing prior to invoice processing
• Coordinate with service coordinators and operational teams regarding completed work
• Respond to customer inquiries related to invoices, billing documentation, and account questions
• Maintain customer records and service documentation
• Track open billing items and assist with issue resolution
• Support accounts receivable activities and collection-related inquiries
• Prepare weekly and monthly billing reports
• Enter and maintain accurate data within internal systems
• Assist with contract administration and customer account management
• Answer incoming phone calls and emails from customers and internal stakeholders
• Provide administrative support to service leadership and operations teams

Requirements

• 2+ years of experience in administrative support, billing, invoicing, customer service, service coordination, or project administration
• Strong proficiency with Microsoft Office, including Excel and Outlook
• Excellent organizational and multitasking skills
• Strong attention to detail and accuracy
• Professional written and verbal communication skills
• Ability to work effectively in a fast-paced environment
• Ability to work fully onsite

Preferred Qualifications

• Experience within HVAC, construction, mechanical services, facilities management, transportation, logistics, or field service environments
• Experience with ERP, service management, dispatching, or accounting systems
• Experience reviewing work orders, purchase orders, and invoice documentation

Skills

• Strong problem-solving skills
• Customer-focused mindset
• Ability to work independently while collaborating across teams
• High level of professionalism and accountability
• Desire to contribute to a growing and team-oriented environment

Pay

The pay range for this position is $22.00 - $25.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract to Hire, fully onsite position based in Livonia, MI.