Billing Administrator
Aston Carter · Richmond, VA · 3 wk ago
On-siteAccounting$20–$22/hrContract
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements (or Qualifications?), Skills, Benefits, Pay, Schedule. Use for each heading. Use
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, etc. Also remove application instructions. Preserve all substantive info.
We need to decide which sections to include based on content.
We have:
- About the role: description paragraph: "The Billing Administrator will support a newly implemented billing system by cleaning up the existing backlog and ensuring accurate, timely processing of customer utility accounts. This role focuses on handling pending service starts and stops, analyzing account information, updating meter readings, and generating final bills, while coordinating closely with field staff, the call center, and other internal teams. The position also provides general administrative support and offers a strong opportunity for long-term growth, including potential transition into the call center after approximately six months based on performance."
That's substantive; we can put under
About the role
with .
- Responsibilities: list of bullet points (multiple). We'll put
Responsibilities
then - each.
- Requirements / Qualifications: There's "Essential Skills" and "Additional Skills & Qualifications". Could combine into Requirements or Qualifications. The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to include. We have essential skills and additional skills. Could put under
Skills
(list). Also maybe Requirements
for experience etc. But we must not create thin sections. Let's see content:
Essential Skills:
- At least 2 years of experience in customer service, billing, or claims processing.
- Proven ability to analyze a backlog of work and determine what actions are needed to complete outstanding items.
- Strong customer service skills, including clear communication and problem-solving abilities.
- Experience working in call center or customer support environments.
- Proficiency in data entry with high accuracy and attention to detail.
- Hands-on experience using billing systems to manage customer accounts and service agreements.
- Competence with Microsoft Office Suite, especially Outlook and Excel.
- Reliable attendance and a positive, professional attitude.
Additional Skills & Qualifications:
- Background in order entry or administrative support in a service-oriented environment.
- Ability to work collaboratively with field teams, call center staff, and other internal departments.
- Comfort handling multiple tasks simultaneously while maintaining accuracy and meeting deadlines.
- Strong organizational skills and the ability to follow established processes and procedures.
- Interest in long-term growth opportunities, including potential movement into call center roles based on performance.
We could combine these into a single Skills section (list). Or we could have Requirements (experience) and Skills (technical). But we need to avoid thin sections. Probably best to have one Skills section containing all bullet points. Or we could have Requirements (experience) and Skills (technical). Let's see if we have enough for each.
Requirements could be: "At least 2 years of experience in customer service, billing, or claims processing." plus maybe "Experience working in call center or customer support environments." That's thin.
Better to have Skills section with all bullet points.
We also have Work Environment: description about onsite, hours, etc. That could be Schedule section? Actually schedule is about hours. Work Environment includes schedule details. We could put Schedule section with hours info. Also Work Environment could be part of About the role? But we have separate heading for Schedule. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include Schedule if posting actually states them. It does: "This is a fully onsite position with standard weekday hours, typically Monday through Friday between 8:00 a.m. and 5:00 p.m. (with possible schedules such as 8:00 a.m.–4:00 p.m. or 8:30 a.m.–5:30 p.m.)." That's schedule info. So we can create Schedule section.
Benefits: The posting lists benefits under "Pay And Benefits". It includes medical, dental & vision, etc. So we can create Benefits section with list.
Pay: The posting includes pay range "$20.00 - $22.00/hr." plus note about compensation factors. So we can create Pay section with that info.
We also have Job Type & Location: "This is a Contract position based out of Richmond, VA." Could be part of About the role or maybe we could include a short paragraph under About the role? But we already have About the role description; we could add location and contract type there. Or we could create a separate section like "Job Type & Location" but not in allowed headings. The allowed headings list does not include that. So we should incorporate location and contract type into About the role or maybe into a short paragraph under About the role. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can fold location and contract type into a short
maybe after About the role or within it. Probably better to include in About the role paragraph.
We also have Work Environment description about onsite, etc. That could be part of Schedule or maybe we can incorporate into Schedule (hours) and maybe mention onsite. But we have separate Work Environment paragraph that includes: "This is a fully onsite position with standard weekday hours, typically Monday through Friday between 8:00 a.m. and 5:00 p.m. (with possible schedules such as 8:00 a.m.–4:00 p.m. or 8:30 a.m.–5:30 p.m.). The role is office-based and involves regular use of a billing system, Microsoft Outlook, and Excel, as well as phone and email communication with internal teams. The environment is fast-paced due to daily billing volume and backlog cleanup, and supports professional development with opportunities to transition into call center work for those who perform well."
We could split: Schedule section for hours, and maybe incorporate the rest into About the role or Responsibilities? But we already have About the role. Could add a sentence about work environment there. However, we should preserve all substantive information. So we need to include that info somewhere. Could create a section "Work Environment" but not in allowed headings. The allowed headings list is examples, not exhaustive? It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are the allowed headings; we should not create other headings. So we must fit work environment info into one of those sections. Perhaps we can put it under About the role (since it's about the role). Or we could put it under Responsibilities? Not ideal. Better to extend About the role to include work environment details.
Thus About the role paragraph will include: role description, location, contract type, work environment (onsite, hours, fast-paced, etc). But we also have Schedule section for hours; we might duplicate if we put hours in both. To avoid duplication, we could put hours only in Schedule section, and mention onsite and fast-paced in About the role. That seems okay.
Thus:
- About the role: paragraph describing role, location (Richmond, VA), contract type, onsite, fast-paced, opportunity for growth.
- Responsibilities: list.
- Skills: list (combining essential and additional).
- Benefits: list.
- Pay: paragraph with pay range and note.
- Schedule: paragraph with hours (standard weekday hours, possible schedules).
We should not include Requirements/Qualifications separately if we merged into Skills. But we could also have Requirements section for experience (2 years etc.) and Skills for technical. However, we have enough content for Skills; Requirements might be thin. Let's combine.
Check instruction: "Prefer a few substantive sections over many thin ones." So better to have fewer sections. We'll have About the role, Responsibilities, Skills, Benefits, Pay, Schedule. That's six sections.
Now we need to output only HTML fragment, no /, no markdown fences.
We'll produce:
About the role
...
Responsibilities
- ...
...
Skills
- ...
...
Benefits
- ...
...
Pay
...
Schedule
...
Make sure to preserve all substantive information.
Let's extract details.
About the role content:
- The Billing Administrator will support a newly implemented billing system by cleaning up the existing backlog and ensuring accurate, timely processing of customer utility accounts.
- This role focuses on handling pending service starts and stops, analyzing account information, updating meter readings, and generating final bills, while coordinating closely with field staff, the call center, and other internal teams.
- The position also provides general administrative support and offers a strong opportunity for long-term growth, including potential transition into the call center after approximately six months based on performance.
- Location: Richmond, VA.
- Job type: Contract.
- Work environment: fully onsite, fast-paced due to daily billing volume and backlog cleanup, supports professional development with opportunities to transition into call center work for those who perform well.
We can combine.
Responsibilities list (from responsibilities section):
- Review and clean up the billing backlog by identifying and completing outstanding account tasks.
- Process customer requests to start and stop utility services, ensuring all information is accurate and complete.
- Coordinate service orders by initiating the appropriate steps to send technicians to customer locations when needed.
- Analyze customer accounts to determine whether meter readings are missing or incomplete, and add or correct readings as required.
- Initiate, update, and activate service agreements in the billing system to reflect current customer status.
- Generate and issue final bills for outgoing customers, ensuring that charges are accurate and properly documented.
- Communicate regularly with field workers, the call center, and other internal departments to resolve account issues and ensure smooth service delivery.
- Provide administrative support such as data entry, document updates, and record maintenance related to billing and customer accounts.
- Use Microsoft Outlook and Excel to manage communications, track account status, and maintain accurate records.
- Maintain high standards of attendance, reliability, and professional attitude to support team productivity and customer satisfaction.
Skills list (essential + additional):
Essential:
- At least 2 years of experience in customer service, billing, or claims processing.
- Proven ability to analyze a backlog of work and determine what actions are needed to complete outstanding items.
- Strong customer service skills, including clear communication and problem-solving abilities.
- Experience working in call center or customer support environments.
- Proficiency in data entry with high accuracy and attention to detail.
- Hands-on experience using billing systems to manage customer accounts and service agreements.
- Competence with Microsoft Office Suite, especially Outlook and Excel.
- Reliable attendance and a positive, professional attitude.
Additional:
- Background in order entry or administrative support in a service-oriented environment.
- Ability to work collaboratively with field teams, call center staff, and other internal departments.
- Comfort handling multiple tasks simultaneously while maintaining accuracy and meeting deadlines.
- Strong organizational skills and the ability to follow established processes and procedures.
- Interest in long-term growth opportunities, including potential movement into call center roles based on performance.
We can combine into one list.
Benefits list (from Pay And Benefits):
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, etc. Also remove application instructions. Preserve all substantive info. We need to decide which sections to include based on content. We have: - About the role: description paragraph: "The Billing Administrator will support a newly implemented billing system by cleaning up the existing backlog and ensuring accurate, timely processing of customer utility accounts. This role focuses on handling pending service starts and stops, analyzing account information, updating meter readings, and generating final bills, while coordinating closely with field staff, the call center, and other internal teams. The position also provides general administrative support and offers a strong opportunity for long-term growth, including potential transition into the call center after approximately six months based on performance." That's substantive; we can put under
About the role
with. - Responsibilities: list of bullet points (multiple). We'll put
Responsibilities
then- each.
- Requirements / Qualifications: There's "Essential Skills" and "Additional Skills & Qualifications". Could combine into Requirements or Qualifications. The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to include. We have essential skills and additional skills. Could put under
Skills
(list). Also maybeRequirements
for experience etc. But we must not create thin sections. Let's see content: Essential Skills: - At least 2 years of experience in customer service, billing, or claims processing. - Proven ability to analyze a backlog of work and determine what actions are needed to complete outstanding items. - Strong customer service skills, including clear communication and problem-solving abilities. - Experience working in call center or customer support environments. - Proficiency in data entry with high accuracy and attention to detail. - Hands-on experience using billing systems to manage customer accounts and service agreements. - Competence with Microsoft Office Suite, especially Outlook and Excel. - Reliable attendance and a positive, professional attitude. Additional Skills & Qualifications: - Background in order entry or administrative support in a service-oriented environment. - Ability to work collaboratively with field teams, call center staff, and other internal departments. - Comfort handling multiple tasks simultaneously while maintaining accuracy and meeting deadlines. - Strong organizational skills and the ability to follow established processes and procedures. - Interest in long-term growth opportunities, including potential movement into call center roles based on performance. We could combine these into a single Skills section (list). Or we could have Requirements (experience) and Skills (technical). But we need to avoid thin sections. Probably best to have one Skills section containing all bullet points. Or we could have Requirements (experience) and Skills (technical). Let's see if we have enough for each. Requirements could be: "At least 2 years of experience in customer service, billing, or claims processing." plus maybe "Experience working in call center or customer support environments." That's thin. Better to have Skills section with all bullet points. We also have Work Environment: description about onsite, hours, etc. That could be Schedule section? Actually schedule is about hours. Work Environment includes schedule details. We could put Schedule section with hours info. Also Work Environment could be part of About the role? But we have separate heading for Schedule. The instruction: Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include Schedule if posting actually states them. It does: "This is a fully onsite position with standard weekday hours, typically Monday through Friday between 8:00 a.m. and 5:00 p.m. (with possible schedules such as 8:00 a.m.–4:00 p.m. or 8:30 a.m.–5:30 p.m.)." That's schedule info. So we can create Schedule section. Benefits: The posting lists benefits under "Pay And Benefits". It includes medical, dental & vision, etc. So we can create Benefits section with list. Pay: The posting includes pay range "$20.00 - $22.00/hr." plus note about compensation factors. So we can create Pay section with that info. We also have Job Type & Location: "This is a Contract position based out of Richmond, VA." Could be part of About the role or maybe we could include a short paragraph under About the role? But we already have About the role description; we could add location and contract type there. Or we could create a separate section like "Job Type & Location" but not in allowed headings. The allowed headings list does not include that. So we should incorporate location and contract type into About the role or maybe into a short paragraph under About the role. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can fold location and contract type into a short
maybe after About the role or within it. Probably better to include in About the role paragraph. We also have Work Environment description about onsite, etc. That could be part of Schedule or maybe we can incorporate into Schedule (hours) and maybe mention onsite. But we have separate Work Environment paragraph that includes: "This is a fully onsite position with standard weekday hours, typically Monday through Friday between 8:00 a.m. and 5:00 p.m. (with possible schedules such as 8:00 a.m.–4:00 p.m. or 8:30 a.m.–5:30 p.m.). The role is office-based and involves regular use of a billing system, Microsoft Outlook, and Excel, as well as phone and email communication with internal teams. The environment is fast-paced due to daily billing volume and backlog cleanup, and supports professional development with opportunities to transition into call center work for those who perform well." We could split: Schedule section for hours, and maybe incorporate the rest into About the role or Responsibilities? But we already have About the role. Could add a sentence about work environment there. However, we should preserve all substantive information. So we need to include that info somewhere. Could create a section "Work Environment" but not in allowed headings. The allowed headings list is examples, not exhaustive? It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are the allowed headings; we should not create other headings. So we must fit work environment info into one of those sections. Perhaps we can put it under About the role (since it's about the role). Or we could put it under Responsibilities? Not ideal. Better to extend About the role to include work environment details. Thus About the role paragraph will include: role description, location, contract type, work environment (onsite, hours, fast-paced, etc). But we also have Schedule section for hours; we might duplicate if we put hours in both. To avoid duplication, we could put hours only in Schedule section, and mention onsite and fast-paced in About the role. That seems okay. Thus: - About the role: paragraph describing role, location (Richmond, VA), contract type, onsite, fast-paced, opportunity for growth. - Responsibilities: list. - Skills: list (combining essential and additional). - Benefits: list. - Pay: paragraph with pay range and note. - Schedule: paragraph with hours (standard weekday hours, possible schedules). We should not include Requirements/Qualifications separately if we merged into Skills. But we could also have Requirements section for experience (2 years etc.) and Skills for technical. However, we have enough content for Skills; Requirements might be thin. Let's combine. Check instruction: "Prefer a few substantive sections over many thin ones." So better to have fewer sections. We'll have About the role, Responsibilities, Skills, Benefits, Pay, Schedule. That's six sections. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce:
About the role
...
Responsibilities
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
...
Schedule
...
Make sure to preserve all substantive information. Let's extract details. About the role content: - The Billing Administrator will support a newly implemented billing system by cleaning up the existing backlog and ensuring accurate, timely processing of customer utility accounts. - This role focuses on handling pending service starts and stops, analyzing account information, updating meter readings, and generating final bills, while coordinating closely with field staff, the call center, and other internal teams. - The position also provides general administrative support and offers a strong opportunity for long-term growth, including potential transition into the call center after approximately six months based on performance. - Location: Richmond, VA. - Job type: Contract. - Work environment: fully onsite, fast-paced due to daily billing volume and backlog cleanup, supports professional development with opportunities to transition into call center work for those who perform well. We can combine. Responsibilities list (from responsibilities section): - Review and clean up the billing backlog by identifying and completing outstanding account tasks. - Process customer requests to start and stop utility services, ensuring all information is accurate and complete. - Coordinate service orders by initiating the appropriate steps to send technicians to customer locations when needed. - Analyze customer accounts to determine whether meter readings are missing or incomplete, and add or correct readings as required. - Initiate, update, and activate service agreements in the billing system to reflect current customer status. - Generate and issue final bills for outgoing customers, ensuring that charges are accurate and properly documented. - Communicate regularly with field workers, the call center, and other internal departments to resolve account issues and ensure smooth service delivery. - Provide administrative support such as data entry, document updates, and record maintenance related to billing and customer accounts. - Use Microsoft Outlook and Excel to manage communications, track account status, and maintain accurate records. - Maintain high standards of attendance, reliability, and professional attitude to support team productivity and customer satisfaction. Skills list (essential + additional): Essential: - At least 2 years of experience in customer service, billing, or claims processing. - Proven ability to analyze a backlog of work and determine what actions are needed to complete outstanding items. - Strong customer service skills, including clear communication and problem-solving abilities. - Experience working in call center or customer support environments. - Proficiency in data entry with high accuracy and attention to detail. - Hands-on experience using billing systems to manage customer accounts and service agreements. - Competence with Microsoft Office Suite, especially Outlook and Excel. - Reliable attendance and a positive, professional attitude. Additional: - Background in order entry or administrative support in a service-oriented environment. - Ability to work collaboratively with field teams, call center staff, and other internal departments. - Comfort handling multiple tasks simultaneously while maintaining accuracy and meeting deadlines. - Strong organizational skills and the ability to follow established processes and procedures. - Interest in long-term growth opportunities, including potential movement into call center roles based on performance. We can combine into one list. Benefits list (from Pay And Benefits): - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax