Billing Administrator

Billing Administrator

What We Are Looking For!

• Handle inbound/outbound inquiries which result in but not limited to: setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression.

Essential Duties & Responsibilities

• Prepare, review, and send invoices to customers on a regular schedule
• Ensure accuracy in billing data by verifying rates, customer accounts, and contract terms
• Process billing adjustments, credits, and re-bills as needed
• Respond to customer inquiries regarding invoices, payments, and account discrepancies
• Collaborate with the sales, customer service, and operations teams to resolve billing issues
• Maintain organized billing records and ensure compliance with company policies
• Monitor aging reports and assist in collections, when needed
• Input data into billing software accurately
• Support internal and external audits by providing billing documentation as requested

Minimum Qualifications

• 2+ years of experience in billing, accounts, receivable, or a similar administrative finance role
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Proficiency in Microsoft Excel and billing / accounting software
• Able to multitask and work in a fast-paced environment

Physical Requirements

• Sitting for 6 - 8 hours a day
• Standing, walking, bending, kneeling, stooping, and climbing
• Ability to lift and move items up to 10 pounds

Education

• High School diploma or equivalent required
• (Associate's or Bachelor's in accounting or business preferred)

Licenses & Certifications

• None