DINING SHIFT SUPERVISOR - EAGLES BUFFET | CAZ

About the Role

Responsible for ensuring fast, friendly, and courteous service to every customer. Serves as a working Supervisor who runs the service delivery of food and beverage during a scheduled shift.

Supervisory Responsibilities

Directly supervises the Dining Room Host, Busser, Lead Food Server, Food Server, Room Service Server, Room Service Operator, and Concession Attendant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program

The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through:

• Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
• Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
• Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience.
• Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement.
• Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs.

Responsibilities

• Ensures excellent customer service for every guest, every time.
• Responsible for scheduling of Food/Beverage personnel in respective restaurant outlet.
• Helps with all receivables on a daily basis, storing and inventorying of product from vendors.
• Responsible for ordering of all Food/Beverage supplies for respective restaurant outlet.
• Verifies validity of casino complimentary slips for the food and beverage check.
• Maintains and instructs assigned personnel on safety and health standards, policies and procedures and follows up to ensure hazards are eliminated.
• Ensures that designated work areas, flatware, glasses, dinnerware and other items used to serve customers are free from hazards (e.g., chips, breaks, cracks, liquid on floor).
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements (PCI) by attending training provided by Casino Arizona at least once a year or as required. Signature verification of course attendance will be required.
• Enforces PCI Compliance regulations to protect card holder data, including observing and reporting inappropriate card handling activity by customers or employees.
• Responsible for the enforcement of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, including observing and reporting suspicious activity by customers or employees.
• Responsible for maintaining up-to-date knowledge of Title 31/Anti-Money Laundering regulations by attending training provided by Casino Arizona at least once a year or as required.

Requirements

• High school diploma or general education degree (GED) required.
• One to three years supervisory experience in a hospitality environment; or equivalent combination of education and experience.
• Knowledge of basic restaurant cashiering procedures, tray service, and beverage ingredients.
• POS experience strongly preferred.
• Knowledge of Arizona State Liquor Laws - Title 4 and/or Arizona Alcohol Awareness certification a plus.
• Must possess a Maricopa County Food Handlers Card.
• Computer literate with knowledge of Microsoft Office applications; experience using InfoGenesis preferred.
• Excellent customer service and communication skills.
• Able to work well with co-workers and be a team player.
• Must present a cheerful, friendly personality and a well-groomed appearance at all times.
• Able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak, and understand English.

Physical Demands

• Regularly required to stand for prolonged periods, walk, use hands and fingers to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, and taste or smell.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Regularly exposed to wet and/or humid conditions and secondary smoke.
• The noise level in the work environment is usually moderate to loud.