Digital Technical Product Manager (Mid Level) - Servicing
USAA · Plano, TX · 3 wk ago
Marketing$103k–$198k/yrFull-time
We need to produce HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs."
That's about the company, could be "About the role"? Actually "About the role" is typical heading for description of role. But we have "The Opportunity" heading in posting: "The Opportunity We are seeking a dedicated Digital Technical Product Manager (Mid Level) - Servicing. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position."
That's about the role/opportunity. So we can put that under
inside
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs."
That's about the company, could be "About the role"? Actually "About the role" is typical heading for description of role. But we have "The Opportunity" heading in posting: "The Opportunity We are seeking a dedicated Digital Technical Product Manager (Mid Level) - Servicing. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position."
That's about the role/opportunity. So we can put that under About the role
maybe.
Then "What You'll Do" is responsibilities.
Then "What You Have" is qualifications/requirements.
Then "What Sets You Apart" is skills/preferred qualifications.
Then "Compensation range:" is Pay.
Then "Benefits:" is Benefits.
Schedule: The posting mentions flexible work environment requiring office 4 days per week. That's schedule info. So we can include Schedule section.
We must not include sections with filler like "commensurate with experience". Not present.
We must not include duplicated lines.
We must not include application instructions, EEO, etc.
We must preserve all substantive info.
Let's extract.
About the role: combine the intro about USAA mission and values? Might be considered "About the role" but could also be "About USAA". However instructions: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings.
Thus:
About the role
: include the description of the opportunity: "We are seeking a dedicated Digital Technical Product Manager (Mid Level) - Servicing. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position."
Also maybe include the mission statement? It's about USAA but could be considered part of About the role. We'll include it as part of About the role? The instruction says "About the role" heading for section headings (e.g. About the role, Responsibilities...). The intro about USAA mission could be considered "About the role" as well. We'll include it.
Thus About the role paragraph(s) will contain the mission, values, support for military spouses, remote/hybrid flexibility, then the opportunity details.
But we must not duplicate. We'll combine.
Responsibilities: from "What You'll Do". We'll list each bullet as
- . Need to preserve all details. The paragraph is long with many sentences separated by periods. We'll break into list items each representing a duty. Could also keep as prose
- for any list of duties/requirements/benefits. So we should convert to list.
We need to parse the responsibilities text:
"You will perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. You will collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. You will design and drive implementation of multi-platform technology and digital solutions and optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). You will employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.Assists with translating Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.Shepherds Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.Develops customer (i.e., business partners, members, stakeholders) relationships to collaborate and understand current and future business needs.Prepares compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.Maintains and applies a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures."
We need to split into sensible list items. Could keep each sentence as an item. We'll do that.
Requirements: "What You Have" section includes:
"Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
Knowledge of Agile Methodology."
We can treat as Requirements heading.
Qualifications: maybe same as Requirements? But we have both Requirements and Qualifications headings possible. The posting lumps them together; we could put under Requirements. But we need to decide: we have both headings available; we could put the degree/experience under Requirements, and the demonstrated ability etc under Qualifications? However the instruction says prefer a few substantive sections over many thin ones. So we might combine into one section, maybe Requirements. But we have both headings; we could use Requirements for the degree/experience, and Qualifications for the demonstrated ability and Agile knowledge. But that might be thin. Better to combine into Requirements and omit Qualifications if not enough distinct content. However we must include a section only when posting has real specific content for it. If we combine, we might not need Qualifications heading. Let's see: The posting includes "What You Have" which includes both education/experience and abilities. Could treat as Requirements. Then "What Sets You Apart" as Skills (preferred). So we will have:
- About the role
- Responsibilities
- Requirements
- Skills
- Benefits
- Pay
- Schedule
We'll omit Qualifications.
Now Skills: from "What Sets You Apart":
"Exceptional self-starter mentality with a proven ability to drive work independently in ambiguous environments.
Strong analytical and critical thinking skills with experience translating data into actionable business recommendations.
Experience developing business cases, investment proposals, ROI analysis, and executive-level recommendations.
Demonstrated ability to leverage generative AI and emerging technologies to improve strategic planning, analysis, decision-making, and execution efficiency.
Proven capability to influence stakeholders without direct authority across business, technology, design, and operational teams."
We'll list as
- .
Pay: from "Compensation range: The salary range for this position is: $103,450-$197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors."
We'll include that as
maybe with list? It's prose; we can use
. Benefits: from "Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com." We'll keep as
. Schedule: from "We offer a flexible work environment that requires an individual to be in the office 4 days per week." Also maybe mention remote/hybrid flexibility for active-duty military spouses earlier. We'll include schedule info. We should not include the relocation assistance line? It's part of About the role. We'll keep. Now ensure we don't include boilerplate: remove EEO, visa sponsorship note? Actually visa sponsorship note: "USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)." That's a note about eligibility; is that considered boilerplate? It's specific to the role, but it's about visa sponsorship. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship note might be considered legal? It's about eligibility. Might be considered boilerplate? Not sure. It's a specific condition. However it's not about the role's duties. It's more about eligibility. The instruction says remove legal/EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship could be considered legal. Safer to remove it. Also remove "Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting." That's application instructions; remove. Also remove "USAA is an Equal Opportunity Employer..." etc. Now produce HTML fragment. We'll structure:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- ... ...
Benefits
...
Pay
...
Schedule
...
Make sure no extra whitespace? It's fine. Now craft the content. About the role paragraph: combine mission, values, support for military spouses, remote/hy
- .
Pay: from "Compensation range: The salary range for this position is: $103,450-$197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors."
We'll include that as
but instruction says use