Digital Technical Product Manager (Mid Level) - Servicing
USAA · Tampa, FL · 3 wk ago
$103k–$198k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes "Why USAA?" intro, "The Opportunity", "What You'll Do", "What You Have", "What Sets You Apart", "Compensation", "Benefits". Also mention location flexibility, remote/hybrid for spouses, office requirement 4 days per week, locations list, relocation assistance not available. Also mention visa sponsorship note. We need to follow rules: Use for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to decide which sections to include. The posting includes:
- Intro: "Why USAA?" description of mission, core values, support for military spouses, flexible work environment. This could be "About the role" or maybe "About USAA". But we have to use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly.
- "The Opportunity": description of role, location options, office requirement 4 days per week, relocation assistance not available. Could be part of About the role or Responsibilities? Probably "About the role" includes overview.
- "What You'll Do": responsibilities list (many bullet-like sentences). Should go under Responsibilities (
Responsibilities
) with - items.
- "What You Have": qualifications (education, experience). Could go under Requirements or Qualifications. We have both Requirements and Qualifications headings. We need to decide which to use. The posting includes "What You Have" which is basically minimum qualifications. Could be Requirements. Also "What Sets You Apart" includes preferred qualifications/skills. Could be Skills.
- Compensation: salary range given. So we need Pay section.
- Benefits: described. So Benefits section.
- Schedule: mention flexible work environment, office 4 days per week, remote/hybrid for spouses. So we can include Schedule section.
We must not create sections with filler. All these have real content.
We must not include boilerplate like EEO, visa sponsorship note? The visa sponsorship note is substantive: "USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support". That's a requirement/condition. Could be placed under Requirements or maybe a note. We'll include it in Requirements perhaps.
We must not include application instructions like "Applications for this position are accepted on an ongoing basis...". That's boilerplate/application instructions, remove.
We must not include duplicated lines.
We need to preserve all substantive information: mission, core values, support for military spouses, flexible work environment, location options, office requirement, relocation assistance not available, responsibilities list, qualifications, preferred skills, compensation range, benefits details, schedule details.
We need to format as HTML fragment with
headings and
or
- .
We need to avoid markdown fences.
Let's craft.
First, maybe an
About the role
with paragraph containing mission, core values, support for military spouses, flexible work environment, location options, office requirement, relocation assistance not available.
But we also have "The Opportunity" which includes location options and office requirement. We'll combine.
Paragraph: "At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We are proud to support active-duty military spouses and may offer remote or hybrid flexibility consistent with applicable policy and business needs. This Digital Technical Product Manager (Mid Level) - Servicing role requires being in the office 4 days per week and can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA; or Tampa, FL offices. Relocation assistance is not available for this position."
That seems good.
Next, Responsibilities: Responsibilities
with - each bullet from "What You'll Do". Need to break down each sentence into list items.
Let's extract bullet points:
- Perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
- Collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings.
- Design and drive implementation of multi-platform technology and digital solutions and optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
- Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Assist with translating Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drive development of execution strategy.
- Shepherd Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Create Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
- Continuously leverage data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
- Generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
- Develop customer (i.e., business partners, members, stakeholders) relationships to collaborate and understand current and future business needs.
- Prepare compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
- Research and identify industry best practices and trends to increase effectiveness of Digital or Technology products.
- Maintain and apply a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
That's many items; we can keep them.
Next, Requirements/Qualifications: We have "What You Have" and "What Sets You Apart". Also visa sponsorship note.
We could have
Requirements
for minimum qualifications, and Skills
for preferred qualifications. Or combine.
But we need to avoid too many thin sections. Perhaps combine Requirements and Qualifications into one section? But we have headings list; we can choose to use Requirements for minimum qualifications and Skills for preferred. That's two sections.
Let's do:
Requirements
with - items:
- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take the place of 1 year of the minimum experience required.
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
- Knowledge of Agile Methodology.
- USAA does not provide visa sponsorship for this role; candidates requiring immigration support (e.g., H-1B, TN, STEM OPT) should not apply.
That covers.
Then
Skills
for "What Sets You Apart":
- Exceptional self-starter mentality with a proven ability to drive work independently in ambiguous environments.
- Strong analytical and critical thinking skills with experience translating data into actionable business recommendations.
- Experience developing business cases, investment proposals, ROI analysis, and executive-level recommendations.
- Demonstrated ability to leverage generative AI and emerging technologies to improve strategic planning, analysis, decision-making, and execution efficiency.
- Proven capability to influence stakeholders without direct authority across business, technology, design, and operational teams.
Next, Pay: Pay
with paragraph: "Compensation range: $103,450‑$197,730. Salary is determined based on experience and market data; actual salary may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors."
We should not include filler like "Compensation: USAA has an effective process..." but we can keep that as part of paragraph? The instruction: never create Pay section unless posting actually states them. It does state compensation range and some description. We can include the description but avoid boilerplate? The description includes "Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors." That's substantive, not boilerplate. We'll include.
Next, Benefits: Benefits
with - items from benefits description:
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education to assist with professional goals
We can also note "For more details on our outstanding benefits, visit our benefits page on USAAjobs.com." That's a link; maybe we can include as a sentence.
We should not include application instructions.
Schedule:
Schedule
with paragraph: "Flexible work environment requiring office presence 4 days per week; remote or hybrid flexibility may be available for active-duty military spouses consistent with applicable policy and business needs."
We already mentioned office requirement in About the role, but we can still have Schedule section.
We must avoid duplication. The About the role already mentioned office requirement and location options. Schedule section can focus on flexible work environment and remote/hybrid for spouses. Not duplicate location list.
We need to ensure we preserve all substantive information: we have mission, core values, support for military spouses, flexible work environment, location list, office 4 days, relocation assistance not available, responsibilities, qualifications, preferred skills, compensation, benefits, schedule.
We have not included the statement "USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs." That's in Schedule.
We have not included "Relocation assistance is not available for this position." That's in About the role.
We have not included "This position can be based in our San Antonio, TX; Plano, TX; Colorado
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to decide which sections to include. The posting includes: - Intro: "Why USAA?" description of mission, core values, support for military spouses, flexible work environment. This could be "About the role" or maybe "About USAA". But we have to use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly. - "The Opportunity": description of role, location options, office requirement 4 days per week, relocation assistance not available. Could be part of About the role or Responsibilities? Probably "About the role" includes overview. - "What You'll Do": responsibilities list (many bullet-like sentences). Should go under Responsibilities (
Responsibilities
) with- items.
- "What You Have": qualifications (education, experience). Could go under Requirements or Qualifications. We have both Requirements and Qualifications headings. We need to decide which to use. The posting includes "What You Have" which is basically minimum qualifications. Could be Requirements. Also "What Sets You Apart" includes preferred qualifications/skills. Could be Skills.
- Compensation: salary range given. So we need Pay section.
- Benefits: described. So Benefits section.
- Schedule: mention flexible work environment, office 4 days per week, remote/hybrid for spouses. So we can include Schedule section.
We must not create sections with filler. All these have real content.
We must not include boilerplate like EEO, visa sponsorship note? The visa sponsorship note is substantive: "USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support". That's a requirement/condition. Could be placed under Requirements or maybe a note. We'll include it in Requirements perhaps.
We must not include application instructions like "Applications for this position are accepted on an ongoing basis...". That's boilerplate/application instructions, remove.
We must not include duplicated lines.
We need to preserve all substantive information: mission, core values, support for military spouses, flexible work environment, location options, office requirement, relocation assistance not available, responsibilities list, qualifications, preferred skills, compensation range, benefits details, schedule details.
We need to format as HTML fragment with
headings and
or
- .
We need to avoid markdown fences.
Let's craft.
First, maybe an
About the role
with paragraph containing mission, core values, support for military spouses, flexible work environment, location options, office requirement, relocation assistance not available. But we also have "The Opportunity" which includes location options and office requirement. We'll combine. Paragraph: "At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We are proud to support active-duty military spouses and may offer remote or hybrid flexibility consistent with applicable policy and business needs. This Digital Technical Product Manager (Mid Level) - Servicing role requires being in the office 4 days per week and can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA; or Tampa, FL offices. Relocation assistance is not available for this position." That seems good. Next, Responsibilities:Responsibilities
with- each bullet from "What You'll Do". Need to break down each sentence into list items.
Let's extract bullet points:
- Perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
- Collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings.
- Design and drive implementation of multi-platform technology and digital solutions and optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
- Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Assist with translating Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drive development of execution strategy.
- Shepherd Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Create Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
- Continuously leverage data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
- Generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
- Develop customer (i.e., business partners, members, stakeholders) relationships to collaborate and understand current and future business needs.
- Prepare compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
- Research and identify industry best practices and trends to increase effectiveness of Digital or Technology products.
- Maintain and apply a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
That's many items; we can keep them.
Next, Requirements/Qualifications: We have "What You Have" and "What Sets You Apart". Also visa sponsorship note.
We could have
Requirements
for minimum qualifications, andSkills
for preferred qualifications. Or combine. But we need to avoid too many thin sections. Perhaps combine Requirements and Qualifications into one section? But we have headings list; we can choose to use Requirements for minimum qualifications and Skills for preferred. That's two sections. Let's do:Requirements
with- items:
- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take the place of 1 year of the minimum experience required.
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
- Knowledge of Agile Methodology.
- USAA does not provide visa sponsorship for this role; candidates requiring immigration support (e.g., H-1B, TN, STEM OPT) should not apply.
That covers.
Then
Skills
for "What Sets You Apart": - Exceptional self-starter mentality with a proven ability to drive work independently in ambiguous environments. - Strong analytical and critical thinking skills with experience translating data into actionable business recommendations. - Experience developing business cases, investment proposals, ROI analysis, and executive-level recommendations. - Demonstrated ability to leverage generative AI and emerging technologies to improve strategic planning, analysis, decision-making, and execution efficiency. - Proven capability to influence stakeholders without direct authority across business, technology, design, and operational teams. Next, Pay:Pay
with paragraph: "Compensation range: $103,450‑$197,730. Salary is determined based on experience and market data; actual salary may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors." We should not include filler like "Compensation: USAA has an effective process..." but we can keep that as part of paragraph? The instruction: never create Pay section unless posting actually states them. It does state compensation range and some description. We can include the description but avoid boilerplate? The description includes "Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors." That's substantive, not boilerplate. We'll include. Next, Benefits:Benefits
with- items from benefits description:
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education to assist with professional goals
We can also note "For more details on our outstanding benefits, visit our benefits page on USAAjobs.com." That's a link; maybe we can include as a sentence.
We should not include application instructions.
Schedule:
Schedule
with paragraph: "Flexible work environment requiring office presence 4 days per week; remote or hybrid flexibility may be available for active-duty military spouses consistent with applicable policy and business needs." We already mentioned office requirement in About the role, but we can still have Schedule section. We must avoid duplication. The About the role already mentioned office requirement and location options. Schedule section can focus on flexible work environment and remote/hybrid for spouses. Not duplicate location list. We need to ensure we preserve all substantive information: we have mission, core values, support for military spouses, flexible work environment, location list, office 4 days, relocation assistance not available, responsibilities, qualifications, preferred skills, compensation, benefits, schedule. We have not included the statement "USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs." That's in Schedule. We have not included "Relocation assistance is not available for this position." That's in About the role. We have not included "This position can be based in our San Antonio, TX; Plano, TX; Colorado
- items from benefits description:
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education to assist with professional goals
We can also note "For more details on our outstanding benefits, visit our benefits page on USAAjobs.com." That's a link; maybe we can include as a sentence.
We should not include application instructions.
Schedule:
- items:
- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take the place of 1 year of the minimum experience required.
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
- Knowledge of Agile Methodology.
- USAA does not provide visa sponsorship for this role; candidates requiring immigration support (e.g., H-1B, TN, STEM OPT) should not apply.
That covers.
Then
- each bullet from "What You'll Do". Need to break down each sentence into list items.
Let's extract bullet points:
- Perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
- Collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings.
- Design and drive implementation of multi-platform technology and digital solutions and optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
- Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Assist with translating Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drive development of execution strategy.
- Shepherd Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Create Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
- Continuously leverage data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
- Generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
- Develop customer (i.e., business partners, members, stakeholders) relationships to collaborate and understand current and future business needs.
- Prepare compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
- Research and identify industry best practices and trends to increase effectiveness of Digital or Technology products.
- Maintain and apply a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
That's many items; we can keep them.
Next, Requirements/Qualifications: We have "What You Have" and "What Sets You Apart". Also visa sponsorship note.
We could have
- .
We need to avoid markdown fences.
Let's craft.
First, maybe an