Digital Technical Product Manager (Mid Level) - Servicing

About the Role

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity: We are seeking a dedicated Digital Technical Product Manager (Mid Level) - Servicing. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position.

Responsibilities

• Perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
• Collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings.
• Design and drive implementation of multi-platform technology and digital solutions and optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
• Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
• Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Assist with translating Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms) into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drive development of execution strategy.
• Shepherd Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
• Create Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
• Continuously leverage data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
• Generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
• Develop customer (i.e., business partners, members, stakeholders) relationships to collaborate and understand current and future business needs.
• Prepare compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.