Digital Technical Product Manager (Mid Level) - Servicing
USAA · San Antonio, TX · 3 wk ago
Marketing$103k–$198k/yrFull-time
We need to output HTML fragment with sections: only include sections that have real specific content. The posting includes: About the role? Not exactly but there is "Why USAA?" and "The Opportunity". We need headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must map content accordingly.
We need to extract:
- About the role: maybe from "Why USAA?" and "The Opportunity". Could combine into About the role.
- Responsibilities: "What You'll Do" bullet list (actually paragraphs). We'll need
- for list items.
- Requirements / Qualifications: "What You Have" includes education, experience, etc. Could be Requirements.
- Skills: maybe "What Sets You Apart" includes skills/attributes.
- Benefits: explicit Benefits paragraph.
- Pay: compensation range given.
- Schedule: mention flexible work environment requiring office 4 days per week. Also location options.
We must not include boilerplate like EEO, visa sponsorship note? Visa sponsorship note is maybe not boilerplate but it's a note; but we can include if relevant? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Visa sponsorship note is not exactly those but could be considered legal? It's about immigration support. Might be considered legal. Safer to remove it. Also "Applications for this position are accepted..." is application instruction, remove. Also "USAA is an Equal Opportunity Employer..." remove.
We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings (none present). Must preserve all substantive information.
We must not create sections with filler like "commensurate with experience". We have actual content.
We need to output only HTML fragment, no /, no markdown fences.
Thus produce something like:
About the role
... combined text ...
Responsibilities
- ... each bullet ...
- .
Let's extract each bullet:
- perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
- collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings.
- design and drive implementation of multi-platform technology and digital solutions and optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
- Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Assists with translating Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.
- Shepherds Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
- Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
- Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
- Develops customer (i.e., business partners, members, stakeholders) relationships to collaborate and understand current and future business needs.
- Prepares compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
- Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.
- Maintains and applies a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
That's many items.
Requirements/Qualifications: "What You Have":
- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
- Knowledge of Agile Methodology.
We could put these under Requirements or Qualifications. Since we have both headings possible, but we should prefer few substantive sections. Could combine Requirements and Qualifications into one section? But headings are prescribed; we can include both if they have content. However we have content for both; we could put education/experience under Requirements, and skills under Qualifications? But Qualifications often similar. Let's assign:
- Requirements: education, experience, years, etc.
- Qualifications: demonstrated ability, knowledge of Agile.
Skills: "What Sets You Apart": list of attributes.
- Exceptional self-starter mentality with a proven ability to drive work independently in ambiguous environments.
- Strong analytical and critical thinking skills with experience translating data into actionable business recommendations.
- Experience developing business cases, investment proposals, ROI analysis, and executive-level recommendations.
- Demonstrated ability to leverage generative AI and emerging technologies to improve strategic planning, analysis, decision-making, and execution efficiency.
- Proven capability to influence stakeholders without direct authority across business, technology, design, and operational teams.
Benefits: paragraph given.
Pay: compensation range: $103,450-$197,730 plus note about actual salary may vary by location, pay incentives etc. We should include that.
Schedule: flexible work environment requiring office 4 days per week. Also location options. Could be schedule section.
We must not include boilerplate like "Relocation assistance is not available for this position." That's substantive? It's about relocation assistance; could be included under About the role or Schedule? Probably under About the role as part of opportunity details. We'll keep it.
We must not include application instructions, EEO, visa sponsorship note.
Now craft HTML.
We need to ensure each section only if real content. We'll include all.
Let's build:
About the role
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Digital Technical Product Manager (Mid Level) - Servicing. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position.
But note we duplicated "The Opportunity" phrase; we can keep as part of paragraph. Better to separate: maybe keep as is. Now Responsibilities:Responsibilities
- perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
- collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings.
- design and drive implementation of multi-platform technology and digital solutions and optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
- Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Assists with translating Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.
- Shepherds Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
- Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
- Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
- Develops customer (i.e., business partners, members, stakeholders) relationships to collaborate and understand current and future business needs.
- Prepares compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
- Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.
- Maintains and applies a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
Qualifications
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
- Knowledge of Agile Methodology.
Skills
- Exceptional self-starter mentality with a proven ability to drive work independently in ambiguous environments.
- Strong analytical and critical thinking skills with experience translating data into actionable business recommendations.
- Experience developing business cases, investment proposals, ROI analysis, and executive-level recommendations.
- Demonstrated ability to leverage generative AI and emerging technologies to improve strategic planning, analysis, decision-making, and execution efficiency