Digital Sales Chat Representative

What We Are Looking For

• Legally able to work and reside in Fort Smith, AR
• At least 18 years of age
• High school diploma or equivalent
• Flexibility to work various shifts, including evenings and weekends
• Able to pass a background check

Key Skills

• Experience recommending products or services that match customer needs (including upsell/cross-sell when appropriate)
• Strong written communication and active listening, with the ability to build rapport through chat
• Comfortable explaining key details like pricing, promotions, fees, equipment, and next steps clearly and accurately
• Problem-solving and needs assessment in a fast-paced environment
• Accurate documentation and attention to detail to support order accuracy
• Customer-focused approach with empathy and professionalism
• Able to efficiently navigate between screens and multiple systems while managing chat volume
• Able to follow approved scripts, workflows, and compliance requirements while keeping interactions natural and helpful

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

EEO

We are an equal opportunity employer and committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.