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Jobs · OTHR · Florida

Chat Support Sales Representative (In-Center)

AT&T · Miami, FL · 1 wk ago
On-siteOTHR$20.16/hrFull-time

This position reports to our 600 NW 79th Ave, Miami, FL 33126 location. If selected, you must be able to report to this work location.

Pay

Along with paid training, Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Responsibilities

  • Handle customer interactions via digital channels, including online chat and social media, in a fast-paced environment.
  • Accurately resolve issues related to service, billing, payments, and collections.
  • Explain bills and product features clearly.
  • Troubleshoot basic problems and seek higher support if needed.
  • Build customer confidence and loyalty by resolving issues.
  • Support various customer inquiries, including technical issues.
  • Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime.

Skills

  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Benefits

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T home phone.
  • Tuition reimbursement program.
  • Paid Time off and holidays: 1 week of paid time off (PTO) after 6 months, 2 weeks after the first year, and at least 6 company-designated holidays. Additional PTO is provided based on the bargaining group.
  • Paid Parental Leave.
  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Additional sick leave beyond state and local requirements (unprotected).
  • Adoption Reimbursement.
  • Disability Benefits (short term and long term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness/accident, hospital indemnity, group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.

Schedule

40 hours per week, full-time. Schedule may include nights, weekends, and overtime.

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