Digital Project Manager – Implementation
Position Summary
The Digital Project Manager – Implementation drives successful delivery of enterprise digital initiatives that accelerate operational performance, customer experience, and scalable business growth. This role owns implementation planning, cross-functional execution, stakeholder alignment, risk management, and adoption across complex technology programs.
Responsibilities
Leverage AI as a force multiplier to enhance delivery speed, decision quality, resource optimization, and implementation consistency through intelligent automation and data-driven insights.
Ensure projects meet compliance, quality, timeline, and business objectives while enabling continuous innovation within Empower's hyper-growth, highly regulated 503A/503B pharmacy environment.
Establish disciplined governance frameworks providing project visibility, accountability, milestone tracking, issue resolution, executive reporting, and implementation controls across multiple workstreams.
Apply AI-driven insights to evaluate user adoption trends, identify change risks, personalize enablement strategies, and continuously improve implementation effectiveness while fostering alignment across business, technology, operations, and vendor partners.
Build trusted relationships with business leaders, technical teams, vendors, and operational stakeholders to align priorities, resolve challenges, and deliver successful implementations that support enterprise objectives.
Coordinate internal and external resources by balancing capacity, dependencies, priorities, and implementation schedules while ensuring projects remain aligned with organizational objectives and delivery commitments.
Manage implementation partners and technology vendors by establishing expectations, monitoring performance, resolving issues, validating deliverables, and ensuring contractual commitments support business objectives.
Identify, assess, prioritize, and mitigate implementation risks through proactive planning, governance, escalation management, and contingency execution that protects business continuity and project success.
Develop meaningful implementation metrics, dashboards, and executive reporting that evaluate project health, adoption, operational outcomes, and value realization across enterprise initiatives.
Evaluate innovative solutions through structured governance, business case development, and measurable implementation outcomes while balancing speed, quality, compliance, and enterprise readiness within a highly regulated environment.
Qualifications
Demonstrated expertise in project management methodologies, implementation governance, Agile, Waterfall, and hybrid delivery models, as well as risk management, stakeholder engagement, and enterprise change management supporting complex cross-functional technology initiatives.
Strong proficiency with project portfolio management platforms, collaboration technologies, implementation reporting tools, AI-enabled productivity solutions, data visualization, dashboard development, and performance analytics supporting informed business decisions.
Advanced ability to influence stakeholders, facilitate executive communications, negotiate priorities, resolve complex implementation challenges, manage competing demands, and deliver measurable business outcomes within fast-paced environments.
Proven experience leveraging AI-enabled productivity, analytics, and project management technologies to improve implementation quality, delivery performance, and decision-making.
Exceptional communication, leadership, analytical, organizational, and stakeholder management skills with a demonstrated ability to influence outcomes across all organizational levels.
Benefits
Comprehensive benefits package including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications.
Physical Requirements
While performing the responsibilities of the job, the employee is required to talk and hear.