Digital Production Manager (71101)

About the role

The Assembly Loop Lab (ALL) is a professional digital production facility within Pratt Institute's Technology Division, serving students, faculty, staff, and a growing roster of external commercial clients. The Digital Production Manager leads the day-to-day operations of ALL's production facilities, managing student staff, maintaining equipment, driving workflow quality, and ensuring consistency and professionalism in every job, internal or external.

Responsibilities

• Manage, schedule, and develop a team of student work-study operators and production assistants.
• Deliver structured onboarding and ongoing training for both student staff and general facility users, emphasizing safe and proper equipment use.
• Oversee day-to-day production operations, including job intake, scheduling, and lab environment standards.
• Drive continuous improvement of workflows, file submission protocols, and pricing models across academic and commercial output.
• Lead evaluation, implementation, troubleshooting, and preventive maintenance of all fabrication equipment and peripherals.
• Serve as the primary point of contact for hardware and software vendor coordination and escalation.
• Develop and maintain documentation spanning end-user procedures, technical methods, safety protocols, and operational guidelines.
• Manage consumables inventory, purchase orders, and administrative functions supporting daily lab operations.

Qualifications

• 3+ years in a digital fabrication, production, or maker environment, with direct responsibility for operations and output quality.
• Demonstrated experience managing teams, including hiring, training, scheduling, and performance guidance.
• Hands-on operational experience with varied digital fabrication equipment, including setup, configuration, troubleshooting, and maintenance.
• Experience working within established operational systems and contributing to their ongoing refinement.
• Familiarity with job intake, scheduling, and workflow management in a production context.
• Experience coordinating with vendors for equipment service, procurement, and support.

Skills

• Strong leadership and team management skills, with the ability to set clear expectations and hold people accountable.
• Advanced proficiency in CAD and vector-based software, including Rhino, Fusion, or Adobe Creative Suite.
• Comfort working within digital operations and project management systems such as Asana, Salesforce, or equivalent platforms.
• Professional written and verbal communication skills across a diverse user base, including students, faculty, and external clients.
• Capacity to produce and maintain clear documentation, training materials, and operational protocols.

Preferred Experience

• In an academic or institutional production environment.
• Familiarity with fabrication software and material optimization workflows.
• Background in developing or refining pricing models for production services.

Supplemental Information

This is an onsite position on the Brooklyn campus. To apply, please submit your cover letter, resume, and any demonstrable material, such as a portfolio or work samples. If selected for an interview, please be prepared to provide at least 3 references via our online reference tool system. At least 2 of your references must be, or have been, your direct managers.