Digital Production Manager (71101)

About the role

The Digital Production Manager leads the day-to-day operations of ALL's production facilities, managing student staff, maintaining equipment, driving workflow quality, and ensuring consistency and professionalism in handling both internal and external jobs.

Responsibilities

• Manage, schedule, and develop a team of student work-study operators and production assistants.
• Deliver structured onboarding and ongoing training for both student staff and general facility users, emphasizing safe and proper equipment use.
• Oversee day-to-day production operations, including job intake, scheduling, and lab environment standards.
• Drive continuous improvement of workflows, file submission protocols, and pricing models across academic and commercial output.
• Lead evaluation, implementation, troubleshooting, and preventive maintenance of all fabrication equipment and peripherals.
• Serve as the primary point of contact for hardware and software vendor coordination and escalation.
• Develop and maintain documentation spanning end-user procedures, technical methods, safety protocols, and operational guidelines.
• Manage consumables inventory, purchase orders, and administrative functions supporting daily lab operations.

Requirements

• 3+ years in a digital fabrication, production, or maker environment, with direct responsibility for operations and output quality.
• Demonstrated experience managing teams, including hiring, training, scheduling, and performance guidance.
• Hands-on operational experience with varied digital fabrication equipment, including setup, configuration, troubleshooting, and maintenance.
• Experience working within established operational systems and contributing to their ongoing refinement.
• Familiarity with job intake, scheduling, and workflow management in a production context.
• Experience coordinating with vendors for equipment service, procurement, and support.

Skills

• Strong leadership and team management skills, with the ability to set clear expectations and hold people accountable.
• Advanced proficiency in CAD and vector-based software, including Rhino, Fusion, or Adobe Creative Suite.
• Ability to manage multiple concurrent workflows and competing priorities without losing operational quality.
• Comfort working within digital operations and project management systems such as Asana, Salesforce, or equivalent platforms.
• Professional written and verbal communication skills across a diverse user base, including students, faculty, and external clients.
• Capacity to produce and maintain clear documentation, training materials, and operational protocols.

Preferred Experience

• In an academic or institutional production environment.
• Familiarity with fabrication software and material optimization workflows.
• Background in developing or refining pricing models for production services.