Digital PM Lead Analyst, Vice President

About the role

This exciting opportunity is within the Digital Lending team, a key part of the Digital and Customer Experience (DCX) organization in US Consumer Cards. We are seeking a strategic and experienced Digital Product Manager (Digital PM Lead Analyst) to drive the evolution of our digital personal lending products. This role offers the chance to significantly impact our business by shaping innovative solutions that enhance customer experience and achieve strategic objectives.

Responsibilities

• Deliver against ambitious business objectives.
• Provide platform, product, and customer experience leadership in a fast-paced environment.
• Engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products.
• Responsible for the overall vision, technical capabilities and roadmap of the digital personal lending product platform.
• Engage with business partners to shape business and product requirements into digital personal lending platform requirements.
• Own and maintain the digital personal lending product roadmap, and clearly communicate goals, roles, responsibilities and desired outcomes throughout the company.
• Drive product development for new initiatives.
• Make appropriate tradeoffs to optimize time-to-market and customer experience.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Experience: 6-10 years of relevant experience in digital product management, preferably within financial services or digital lending.
• Domain Knowledge: Familiarity with digital lending products, processes, and relevant market dynamics.
• Technical Acumen: Familiarity with modern technology stacks and product development methodologies and ability to communicate effectively with technical teams.
• Analytical Skills: Ability to analyze market data, customer feedback, and business metrics to inform product decisions.
• Leadership & Influence: Results-driven and passionate about designing best-in-class digital experiences with a demonstrated ability to lead cross-functional teams and influence stakeholders at various levels.
• Communication: Excellent written and verbal communication skills, capable of articulating complex product concepts to diverse audiences.
• Problem-Solving: Strong problem-solving abilities with a proactive and results-oriented approach.

Education

• Bachelor’s degree in a relevant field (e.g., Business, Marketing, Computer Science, Engineering). Master's degree preferred.