Digital PM Analyst, Assistant Vice President

About the role

The Digital & Client Experience (DCX) team at Citi's U.S. Consumer Cards (USCC) business is responsible for managing digital channels that generate over 2 billion annual mobile sessions. The Identify Digital domain is the front door to Citi's digital experience, owning the full spectrum of digital identity experiences across various Citi consumer channels.

Responsibilities

• Support product managers in the day-to-day execution of the product roadmap, tracking progress, flagging blockers, and keeping deliverables on schedule.
• Aid in writing and refining user stories, acceptance criteria, and product documentation to ensure engineering teams have clear, actionable requirements.
• Participate in agile ceremonies such as sprint planning, standups, and retrospectives, contributing to a culture of continuous improvement.
• Manage and maintain the product backlog, ensuring items are well-defined, prioritized, and ready for development.
• Cook up cross-functional dependencies across Design, Engineering, Analytics, and Compliance to keep initiatives moving.

Requirements

• 2–4 years of experience in product management, business analysis, digital strategy, or a related field — or a strong academic background with relevant internship or project experience.
• An analytical mindset — comfortable working with data, building simple models, and drawing conclusions from metrics.
• Strong written and verbal communication skills — able to organize information clearly and present it to a team.
• A highly organized and detail-oriented approach — you follow through, track things, and do not let items fall through the cracks.
• A collaborative and curious attitude — you ask good questions, listen well, and are eager to learn from those around you.
• Comfortable working in a fast-paced, cross-functional environment with multiple priorities.

Qualifications

• Familiarity with digital product concepts — user stories, agile delivery, A/B testing, funnel analysis, or product metrics.
• Exposure to digital banking, fintech, or consumer technology — either professionally or academically.
• Basic proficiency with analytics or productivity tools (e.g., Excel, Tableau, Adobe Analytics, Jira, Confluence, or equivalent).
• Interest in digital identity, authentication, or security domains (Login, MFA, Biometrics, or similar).
• Experience in a regulated financial services environment is a plus, but not required.

Benefits

At Citi, we offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs

Pay

$107,120.00 - $160,680.00

Schedule

Full time