Digital Operations Coordinator

Position Summary

The Digital Operations Coordinator supports the execution and maintenance of digital systems and workflows across Winsupply’s eCommerce platforms, customer onboarding, and operational support initiatives. This role is responsible for managing website updates, customer master data changes, order parsing, support ticket resolution, internal training, and ensuring a consistent customer experience across digital channels.

Accountabilities/Responsibilities

• Manage customer onboarding and customer master data updates in coordination with eCommerce systems
• Aid in content updates to local company websites as well as launch of new websites
• Support order parsing processes, ensuring proper routing and resolution of exceptions
• Maintain and update product and website content to ensure accuracy and usability
• Triage and resolve support tickets related to digital ordering, product availability, and account issues
• Aid in internal training and onboarding related to eCommerce tools and workflows
• Partner with digital sales and IT teams on platform updates and system improvements
• Aid in customer onboarding utilizing 3rd party order management platforms
• Monitor and support ticketing and escalation processes, ensuring timely resolution
• Help maintain customer group and location-level digital data integrity
• Cook with the Marketing IT team to identify and report on common issues, bugs, or trends
• Support testing and quality assurance of new digital features or system enhancements
• Provide support for online payment platform regarding customer issues on invoices and statements

Qualifications

• Minimum Qualifications: 2–3 years of relevant work experience, preferably in eCommerce, customer support, or digital operations. Experience working with Microsoft Office Suite, especially Excel. Familiarity with ticketing or customer support platforms. Strong interpersonal skills and a collaborative mindset. Ability to work cross-functionally in a fast-paced environment.
• Preferred Qualifications: Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience). Previous experience in a wholesale distribution, retail, or technology-enabled support environment. Familiarity with ERP or eCommerce systems.