Operations Coordinator

Responsibilities

• Assist the Operations Supervisor with administrative tasks, including scheduling, correspondence, and project coordination.
• Maintain and organize files, records, and documentation related to business operations.
• Prepare and distribute reports, presentations, and other documents as required.
• Serve as a point of contact for clients, addressing inquiries and providing information about our services.
• Handle customer complaints and issues, ensuring timely and satisfactory resolution.
• Cook up and distribute reports, presentations, and other documents as required.
• Coordinate daily route logistics to ensure efficient residential and commercial collection operations across assigned service areas.
• Aid in planning and adjusting route assignments based on volume fluctuations, staffing levels, equipment availability, and service requirements.
• Serve as a central point of communication between drivers, dispatch, and supervisors to address route issues, missed stops, and service disruptions in real time.
• Track route progress throughout the day, identifying delays, inefficiencies, and missed pickups; implement corrective actions to maintain service level.
• Maintain accurate records of route changes, service exceptions, completion status, and customer issues for reporting and follow-up.
• Cook up contingency plans for call-offs, equipment breakdowns, weather impacts, or high-volume days to ensure continuity of service.
• Ensure all routing and logistical activities are performed in compliance with safety standards, DOT guidelines, and company policies.

Requirements

• Associate degree or higher (Preferred Bachelor's Degree)
• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite.
• Strong background in Logistics.

Benefits and Compensation

• Competitive Pay.
• Paid holidays.
• PTO up to 2 weeks.
• Medical, Dental, and Vision benefits.
• 401K plan.

Equal Opportunity Statement

Emterra Environmental USA Corp is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.