Digital Media Servcies Support Specialist

Key Responsibilities

• Maintain and staff the customer service desk, serving as the first point of contact for walk-in, phone, and digital inquiries.
• Receive, log, and process customer requests via phone, email, and computer systems.
• Utilize Microsoft Office applications---including MS Teams, Excel, Word, PowerPoint, and Outlook---to manage communications, schedule services, and track project workflows.
• Provide clear, professional communication to ensure customers understand available services, timelines, and requirements.
• Set up and operate video teleconferencing systems for secure and non-secure sessions.
• Cover equipment checks to ensure proper operation, including verifying audio functionality, setting appropriate audio levels, positioning, and adjusting camera functions.
• Affix to session control panels, studio control units, and high-resolution graphics systems.
• Provide on-site support during teleconferencing sessions to ensure smooth operation and rapid troubleshooting.

Qualifications & Skills

• Must be a US citizen, possessing or eligible to obtain a DoD security clearance.
• Must pass a preliminary drug and background check and be eligible for a Personnel Security Clearance (criminal background, active drug use, ongoing financial distress, and other factors may prohibit the granting of a clearance and render the candidate unacceptable).
• Qualified candidates with an existing security clearance are highly desirable and favored.
• Must possess a high school diploma and 3-5 years of customer service experience.
• Familiarity with Microsoft Office Suite, especially Teams, Outlook, Excel, Word, and PowerPoint.
• Basic understanding of photography principles and camera operation.
• Ability to learn and operate teleconferencing and studio equipment.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment and maintain attention to detail.
• Comfortable working both independently and as part of a collaborative media team.

Work Environment

This role involves a blend of customer-facing service, hands-on technical work, and digital media support. The ideal candidate enjoys interacting with customers, learning new technologies, and contributing to a creative, service-oriented environment. On the job training will be provided (candidate must have relevant skills in some functional areas).

Qualified candidates residing in a HUBZone are also favored.