Digital Support Specialist
About the role
The Gordon Flesch Company is an employer of choice in Wisconsin, Illinois, Indiana, Iowa, and Ohio. We strive to recognize and appreciate our associates' commitment, creativity, and the results they deliver.
Responsibilities
- Conduct product installation and customer training on core products: Install and connect Multi-Functional Devices, printers, and local scanners to the network or workstation and configure devices including embedded applications.
- Maintain knowledge of device functionalities, software capabilities, network certifications, and industry standards.
- Install software drivers on customer servers and workstations.
- Customize print drivers as required by customer's SOW.
- Provide end-user and Admin training on networking features: print, scan, send, fax from desktop.
- Aid in the installations and support of third-party applications including, but not limited to Uniflow, Equitrac, Paper Cut, Prisma, and EFi controllers.
- Troubleshoot remotely utilizing various connection methods.
- Provide post-sales support for escalated network and connectivity issues.
- Assist Business Analysts in pre and post-sales activity as needed.
- Gather customer network data required for device installations as needed.
- Responsible for device cloning on most installations.
- Organize, maintain, and update files, utilities, and software on corporate resources.
- Complete accurate daily activity, mileage logs and other reports as required.
- Continuously update foundational knowledge of OEM hardware and software cybersecurity.
- Mentor and train Field Technicians for backup capabilities.
Requirements
- High school diploma or equivalent.
- General understanding of Microsoft networking technology.
- Excellent organizational skills.
- Experience with various business applications.
- Versed in Windows OS and MAC OS with the ability to troubleshoot related issues.
- Excellent presentation and communications skills.
- Strong commitment to customer satisfaction.
- Valid driver’s license and appropriate auto insurance as dictated by state requirements.
- Ability to pass drug screenings and background checks as required.
- Access to reliable transportation.
Qualifications
- Preferred qualifications include an Associates degree, Net+ certification, or 1-2 years network administration experience.
- Microsoft Certified Professional or Microsoft Certified Technical Specialist certification(s).
Benefits
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program, and many other benefits. For full details of our Benefits Program, please visit: www.gflesch.com/careers.
Pay
The starting hourly pay range for this role is $30.66 up to $34.00 per hour.
Schedule
N/A
Skills
N/A
Benefits
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program, and many other benefits. For full details of our Benefits Program, please visit: www.gflesch.com/careers.
Equal Opportunity Employer
The Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.