Digital Media Representative

Position Summary

Provide engagement across company digital media channels which include social media, e-mail and web-based platforms.

Responsibilities

• Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more).
• Engage with social media audiences daily.
• Support patient acquisition by responding to online inquiries
• Perform digital patient care tasks.
• Act in accordance with company procedures and industry standards.
• Perform other duties as assigned.

Requirements

• 1-3 years of progressive experience in a social media and/or customer service environment preferred.
• Proven track record of innovation and creative thinking.
• Proven ability handling escalated situations with compassion.
• Proven understanding and experience in use of social media and its role in business.
• Strong customer service skills.
• Ability to perform in a high-pressure/fast-paced environment while maintaining a positive and compassionate attitude.
• Dependable and flexible with your schedule. You may be required to work nights and/or weekends.
• Knowledge and proven track record of exceptional decision-making and problem-solving skills.
• Proficient in Microsoft Office applications. Basic computer knowledge.
• Ability to be flexible and adaptable to change.

Qualifications

To be successful in this role, an individual must be able to perform each essential duty proficiently. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Benefits

A comprehensive benefits package including paid time off is offered with this position.

Pay

Salary will be commensurate with experience.

Schedule

40 hours weekly with flexible hours depending on business needs. Must be available to work occasional evenings, weekends and holidays.