Social Media Representative

About the role

A customer-focused and digitally savvy Social Media Representative is needed to join our team. Key responsibilities include engaging with customers across social media and online communities, responding to inquiries, resolving concerns, and fostering positive experiences.

Responsibilities

• Engage with customers across social media and digital channels by responding to inquiries, comments, messages, and concerns promptly, accurately, and professionally.
• Create thoughtful, brand-aligned responses to customer interactions and user-generated content that foster engagement, strengthen customer relationships, and promote brand loyalty.
• Moderate and support the Canon Community Forum by providing accurate information, troubleshooting assistance, and product guidance across a broad range of Canon products and services.
• Maintain a strong working knowledge of Canon products, services, policies, and promotions to effectively address customer questions and concerns.
• Support social media engagement initiatives by monitoring high-profile accounts, special events, product launches, contests, and promotional campaigns, while identifying opportunities to increase audience engagement.
• Partner with internal teams, including Customer Support, Marketing, Product Management, and Public Relations, to investigate and resolve complex customer issues and potential reputation management concerns.
• Identify and communicate emerging customer trends, feedback, and recurring issues to leadership and cross-functional teams.
• Consistently meet established performance standards for quality, customer engagement, productivity, communication, teamwork, and professionalism.

Requirements

High School Diploma or equivalent required. 1 to 2 years of related experience. Excellent written and verbal communication skills. Strong analytical skills with the ability to quickly assess content and make sound decisions. Demonstrated knowledge of major social media platforms, including Facebook, Instagram, X (formerly Twitter), LinkedIn, YouTube, TikTok, Pinterest, Discord, and other emerging channels. Working knowledge of computer hardware, software, and operating systems, including Windows and MacOS. Ability to effectively work independently and collaboratively in a team-oriented environment. Creative mindset with the ability to develop engaging, customer-focused responses and identify opportunities to enhance brand engagement. Strong organizational skills with the ability to manage multiple priorities. Familiarity with consumer electronics, photography, imaging products, or technology-related products and services is a plus.

Qualifications

High School Diploma or equivalent required. 1 to 2 years of related experience. Excellent written and verbal communication skills. Strong analytical skills with the ability to quickly assess content and make sound decisions. Demonstrated knowledge of major social media platforms, including Facebook, Instagram, X (formerly Twitter), LinkedIn, YouTube, TikTok, Pinterest, Discord, and other emerging channels. Working knowledge of computer hardware, software, and operating systems, including Windows and MacOS. Ability to effectively work independently and collaboratively in a team-oriented environment. Creative mindset with the ability to develop engaging, customer-focused responses and identify opportunities to enhance brand engagement. Strong organizational skills with the ability to manage multiple priorities. Familiarity with consumer electronics, photography, imaging products, or technology-related products and services is a plus.

Skills

• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to quickly assess content and make sound decisions.
• Demonstrated knowledge of major social media platforms, including Facebook, Instagram, X (formerly Twitter), LinkedIn, YouTube, TikTok, Pinterest, Discord, and other emerging channels.
• Working knowledge of computer hardware, software, and operating systems, including Windows and MacOS.
• Ability to effectively work independently and collaboratively in a team-oriented environment.
• Creative mindset with the ability to develop engaging, customer-focused responses and identify opportunities to enhance brand engagement.
• Strong organizational skills with the ability to manage multiple priorities.
• Familiarity with consumer electronics, photography, imaging products, or technology-related products and services is a plus.

Benefits

• Medical, dental, and vision insurance
• Generous paid vacation and sick leave
• 401(k) with company match
• Tuition reimbursement
• Employee discounts through the Canon Company Store
• Professional development opportunities

Pay

In accordance with applicable laws, the salary range for this position is $29,390 – $40,330 annually. Actual compensation will be based on factors such as experience and qualifications.

Schedule

This position is fully remote and open to candidates residing in one of the following states: Florida, Georgia, Iowa, Indiana, Louisiana, North Carolina, New York, Ohio, Tennessee, or Virginia.