Social Media Representative

About the role

A customer-focused and digitally savvy Social Media Representative is needed to join our team. The role involves serving as the voice of the Canon brand across social media and online communities, engaging with customers, responding to inquiries, resolving concerns, and creating positive experiences that drive customer satisfaction and brand loyalty.

Responsibilities

• Engage with customers across Canon's social media and digital channels by responding to inquiries, comments, messages, and concerns promptly, accurately, and professionally.
• Create thoughtful, brand-aligned responses to customer interactions and user-generated content that foster engagement, strengthen customer relationships, and promote brand loyalty.
• Moderate and support the Canon Community Forum by providing accurate information, troubleshooting assistance, and product guidance across a broad range of Canon products and services.
• Maintain a strong working knowledge of Canon products, services, policies, and promotions to effectively address customer questions and concerns.
• Support social media engagement initiatives by monitoring high-profile accounts, special events, product launches, contests, and promotional campaigns, while identifying opportunities to increase audience engagement.
• Partner with internal teams, including Customer Support, Marketing, Product Management, and Public Relations, to investigate and resolve complex customer issues and potential reputation management concerns.
• Identify and communicate emerging customer trends, feedback, and recurring issues to leadership and cross-functional teams.
• Consistently meet established performance standards for quality, customer engagement, productivity, communication, teamwork, and professionalism.

Requirements

• A High School Diploma or equivalent required.
• 1 to 2 years of related experience.
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to quickly assess content and make sound decisions.
• Demonstrated knowledge of major social media platforms, including Facebook, Instagram, X (formerly Twitter), LinkedIn, YouTube, TikTok, Pinterest, Discord, and other emerging channels.
• Working knowledge of computer hardware, software, and operating systems, including Windows and MacOS.
• Ability to effectively work independently and collaboratively in a team-oriented environment.
• Creative mindset with the ability to develop engaging, customer-focused responses and identify opportunities to enhance brand engagement.
• Strong organizational skills with the ability to manage multiple priorities.
• Familiarity with consumer electronics, photography, imaging products, or technology-related products and services is a plus.

Qualifications

• High School Diploma or equivalent required.
• 1 to 2 years of related experience.
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to quickly assess content and make sound decisions.
• Demonstrated knowledge of major social media platforms, including Facebook, Instagram, X (formerly Twitter), LinkedIn, YouTube, TikTok, Pinterest, Discord, and other emerging channels.
• Working knowledge of computer hardware, software, and operating systems, including Windows and MacOS.
• Ability to effectively work independently and collaboratively in a team-oriented environment.
• Creative mindset with the ability to develop engaging, customer-focused responses and identify opportunities to enhance brand engagement.
• Strong organizational skills with the ability to manage multiple priorities.
• Familiarity with consumer electronics, photography, imaging products, or technology-related products and services is a plus.

Skills

• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to quickly assess content and make sound decisions.
• Demonstrated knowledge of major social media platforms, including Facebook, Instagram, X (formerly Twitter), LinkedIn, YouTube, TikTok, Pinterest, Discord, and other emerging channels.
• Working knowledge of computer hardware, software, and operating systems, including Windows and MacOS.
• Ability to effectively work independently and collaboratively in a team-oriented environment.
• Creative mindset with the ability to develop engaging, customer-focused responses and identify opportunities to enhance brand engagement.
• Strong organizational skills with the ability to manage multiple priorities.
• Familiarity with consumer electronics, photography, imaging products, or technology-related products and services is a plus.

Benefits

• Medical, dental, and vision insurance.
• Company-paid holidays.
• Generous paid vacation and sick leave.
• 401(k) with company match.
• Tuition reimbursement.
• Employee discounts through the Canon Company Store.
• Professional development opportunities.

Pay

In accordance with applicable laws, the salary range for this position is $29,390 – $40,330 annually. Actual compensation will be based on factors such as experience and qualifications.

Schedule

This position is fully remote and open to candidates residing in one of the following states: Florida, Georgia, Iowa, Indiana, Louisiana, North Carolina, New York, Ohio, Tennessee, or Virginia.

Company Overview

Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.

Statement of Policy on Equal Employment Opportunity

Canon Is Committed To Providing Equal Employment And Advancement Opportunities To All Qualified Persons Without Regard To Race, Sex, Marital Status, Sexual Orientation Or Affectional Preference, Color, Religion, National Origin, Age, Disability, Or Veteran Status, Unless A Bona Fide Occupational Qualification Exists. Our Commitment Is To Assure Full Opportunity For All Employees In Order That They May Achieve Their Highest Potential And To Assure Progressive Employment Practices That Conform To The Letter And Spirit Of Federal, State, And Local Laws Regarding Equal Employment Opportunities.

Workplace Accommodation Request

Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice to Recruiting Firms/Agencies

Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.

Company Overview

Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.

Equal Employment Opportunity

Canon Is Committed To Providing Equal Employment And Advancement Opportunities To All Qualified Persons Without Regard To Race, Sex, Marital Status, Sexual Orientation Or Affectional Preference, Color, Religion, National Origin, Age, Disability, Or Veteran Status, Unless A Bona Fide Occupational Qualification Exists. Our Commitment Is To Assure Full Opportunity For All Employees In Order That They May Achieve Their Highest Potential And To Assure Progressive Employment Practices That Conform To The Letter And Spirit Of Federal, State, And Local Laws Regarding Equal Employment Opportunities.

Reasonable Accommodation

Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.

Base Salary Range

In accordance with applicable laws, the salary range for this position is $29,390 – $40,330 annually. Actual compensation will be based on factors such as experience and qualifications.

Work Style Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.