Digital Communication Representative

Key Responsibilities

• Reinforce confidence in CHL’s ability to provide best class care in mortgage loan servicing by utilizing strong problem-solving, positive language, and strong writing skills to fully resolve all customer inquiries.
• Engage with other CHL team members as needed to fully resolve customer inquiries.
• Identify trends and/or customer experience improvement opportunities based on customer inquiries to mitigate future customer inquiries and improve overall customer experience.
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience.

What You’ll Need To Be Successful

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of experience in mortgage servicing.
• Minimum 2 years of experience in Customer Service.
• Minimum 1 year of resolving customer inquiries in writing.
• Bi-lingual skills a plus.
• Strong writing skills while having a passion for taking care of customer needs with exceptional customer service skills.
• Solid analytical skills with the ability to exercise prudent judgment.
• Exceptional organization and time management a must.
• Comfortable being a team player.
• Strong interpersonal skills in addition to verbal/written communication.
• Ability to work through stressful situations professionally.
• Attention to detail.

What We Offer

• A competitive salary.
• A full benefits package.
• The potential for a performance-based bonus.