Digital Content Operations Specialist (UGC & Ecommerce) [211768]

User-Generated Content (UGC) Operations & Content Curation

Conduct audits of a large-scale Community Gallery to improve the quality and relevance of user-generated content.

Identify and remove outdated or stale content that no longer aligns with established curation guidelines.

Partner with the Site Content team to define content governance guidelines, including criteria for retaining and retiring UGC.

Work within the content management system (CMS) to curate and manage community content.

Collaborate with an external gallery vendor to ensure content is published accurately and aligns with quality standards.

Perform daily quality assurance checks across the ecommerce site to verify proper execution of UGC and vendor-managed content.

Documentation & Knowledge Management

Develop and maintain documentation outlining UGC placements across the site, including content sources and hosting details.

Conduct competitive audits of user-generated content and creator video experiences across retail ecommerce websites.

Create and maintain internal documentation, including FAQs and process guides related to Ratings & Reviews.

Organize and restructure SharePoint resources to improve accessibility and knowledge sharing across the team.

Content Compliance & Quality Assurance

Support ongoing compliance initiatives related to Ratings & Reviews content.

Perform auditing activities to ensure content aligns with established moderation and compliance guidelines.

Review customer usernames and assist with identifying inappropriate content for removal.

Help maintain a safe, high-quality, and brand-appropriate customer content experience.

Qualifications

• 3+ years of experience in Digital Content Operations, Ecommerce Content, Content Management, Site Content, or a related field.
• Experience working within content management systems (CMS).
• Knowledge of user-generated content (UGC), content curation, digital asset management, or ecommerce content operations.
• Experience conducting content audits, quality assurance, or content governance initiatives.
• Strong organizational skills with exceptional attention to detail.
• Experience creating documentation, knowledge bases, SOPs, or internal process guides.
• Ability to collaborate effectively with cross-functional teams and external vendors.
• Proficiency with Microsoft SharePoint and Microsoft Office.

Preferred Qualifications

• Experience supporting ecommerce, retail, or consumer-facing digital experiences.
• Familiarity with Ratings & Reviews programs or UGC platforms.
• Experience evaluating digital customer experiences and identifying opportunities to improve content quality.
• Background in beauty, retail, or consumer products is a plus.