E-commerce Content & Operations Specialist

About the Role

The E-commerce Content & Operations Specialist is responsible for the visual content and day-to-day operations of the company's B2B e-commerce platform. This role combines hands-on visual content production — banners, videos, and marketing assets — with e-commerce operations support such as promotion setup, product launch coordination, and cross-functional collaboration. The position ensures the platform's overall look & feel stays aligned with brand and company identity, while new products, promotions, and campaigns go live accurately and on time. The Specialist reports to the E-commerce Planning Manager and supports the needs of the Sales & Operations Management Department.

Responsibilities

• Visual Content Creation & Design (Core)
  • Create and manage online visual contents — website banners, infographics, GIF assets, and short-form promotional videos
  • Create and maintain Product Detail Page (PDP) contents design and image updates
  • Produce marketing and campaign contents in alignment with brand/company identity and business strategy
  • Leverage AI-based tools (e.g., Adobe Firefly, generative image/video tools) to accelerate asset creation, ideation, and iteration while maintaining brand quality
  • Develop and maintain guidelines for how visual assets are displayed and used across the platform
  • Research trends and build mood boards to strengthen content strategy
• Promotion Setup & Campaign Operations
  • Set up and configure on-site promotions, banners, and campaign content on the B2B platform
  • Coordinate promotion timing, accuracy, and display with Marketing and Sales stakeholders
  • QA promotional content, pricing, and display prior to go-live to prevent customer-facing errors
• Product Launch Support
  • Support new product launches by ensuring listings, category pages, and promotional content are accurate, clear, and ready on time
  • Maintain product pages and improve how products are presented on the platform
  • Coordinate launch timelines and required assets across contributing teams
• Cross-Functional Coordination & Process
  • Act as the connector across Marketing, Sales, IT, Operations, and Design to keep projects aligned on priorities and timelines, driving tasks through to completion
  • Apply AI tools to streamline operations — e.g., AI-assisted copy/content drafting, QA support, and workflow automation — to improve speed and accuracy of repetitive tasks
  • Document operational files and requirements, and help build simple, repeatable processes that scale
  • Support UX/UI testing and A/B experiments to improve the customer experience
• Platform Content Management & Other Duties
  • Organize and maintain website contents
  • Support other department-related duties and ad-hoc tasks as needed

Requirements

Must-Haves

• High proficiency in Adobe Illustrator and Photoshop; video creation/editing capability (e.g., Premiere Pro or After Effects)
• Strong attention to detail and time management skills in a high-volume, time-sensitive environment
• Ability to manage and coordinate multiple concurrent requests and shifting priorities, delivering high-quality outcomes from start to finish
• Strong, clear communication and cross-functional collaboration skills
• Ability to work independently while following overall management strategy, with full ownership of responsibilities

Preferred / Nice-to-Haves

• AI for content creation: hands-on experience using AI/generative tools for visual content (e.g., Adobe Firefly, Midjourney, generative image/video, AI upscaling/retouching)
• AI for operations: experience applying AI to improve efficiency (e.g., AI-assisted copywriting, prompt-based tools, workflow/QA automation)
• Experience with e-commerce platforms (e.g., Magento, Odoo) and catalog/content management
• Familiarity with promotion setup, product listing, or B2B commerce workflows
• Basic comfort with spreadsheets/data and dashboard reading (e.g., GA4, Looker Studio) or a genuine willingness to learn
• Some exposure to A/B testing, conversion optimization (CRO), or UI/UX basics
• Proficiency with MS Excel / Word / PowerPoint

Qualifications

• Bachelor of Arts (B.A)
• 2 - 4 years of relevant experience or industry exposure in a related field

Skills

• Graphic Design
• Planning Process
• UI/UX Design

Benefits

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

Pay

The anticipated compensation range is $22.75 - $44.50 USD hourly. Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.