Part-time Digital Content Operations Specialist (UGC & Ecommerce) [AQ-11065]

About the Role

Aquent Talent is partnering with a leader in digital commerce to find a detail-oriented professional for a part-time role. You’ll manage, govern, and optimize user-generated content, enhancing quality, compliance, and the overall customer experience.

Responsibilities

• Conduct comprehensive audits of community content galleries to enhance quality and relevance.
• Proactively remove outdated or irrelevant content, aligning with curation guidelines.
• Collaborate with site content teams to define content governance guidelines.
• Utilize CMS to curate and manage community content.
• Partner with external vendors to ensure accurate publication and quality standards.
• Perform daily quality assurance checks on user-generated and vendor-managed content.
• Develop and maintain documentation for content placements, sources, and hosting specifics.
• Conduct competitive analyses of user-generated content and creator video experiences.
• Create and maintain internal documentation, including FAQs and process guides.
• Organize and restructure internal resources for improved accessibility.
• Support compliance initiatives for customer feedback and review content.
• Execute audits to ensure content adheres to moderation and compliance guidelines.
• Review customer identifiers and assist in removing inappropriate content.
• Contribute to maintaining a safe, high-quality, brand-appropriate customer content experience.

Qualifications

• 3+ years of experience in Digital Content Operations, Digital Commerce Content, Content Management, or related fields.
• Demonstrated experience with content management systems (CMS).
• Solid understanding of user-generated content (UGC), content curation, or digital asset management.
• Proven experience in content audits, quality assurance, or governance initiatives.
• Exceptional organizational skills and attention to detail.
• Experience creating documentation, knowledge bases, or internal process guides.
• Strong collaboration skills with cross-functional teams and external vendors.
• Proficiency with Microsoft collaboration tools and Office Suite.

Nice-to-Have Qualifications

• Experience supporting digital commerce, retail, or consumer-facing digital experiences.
• Familiarity with customer feedback and review programs or UGC platforms.
• Experience evaluating digital customer experiences and improving content quality.
• Background in retail or consumer products.

Pay

The target hiring compensation range for this role is $35.00/hr to $37.00/hr, based on factors including education, experience, certifications, and location.