Part-time Digital Content Operations Specialist (UGC & Ecommerce) [AQ-12640]

About the role

You will play a crucial role in managing, governing, and optimizing user-generated content across an expansive digital commerce platform. Your expertise will directly enhance content quality, ensure compliance, and ultimately craft a more engaging and trustworthy online shopping journey for countless customers.

Responsibilities

• Conduct comprehensive audits of community content galleries to enhance the quality and relevance of user-generated submissions.
• Proactively identify and remove outdated or irrelevant content, ensuring alignment with established curation guidelines.
• Collaborate closely with site content teams to define robust content governance guidelines, including criteria for content retention and retirement.
• Utilize content management systems (CMS) to effectively curate and manage community content.
• Partner with external content vendors to ensure accurate publication and adherence to quality standards.
• Perform daily quality assurance checks across the digital commerce site to verify the proper execution of both user-generated and vendor-managed content.
• Develop and maintain critical documentation detailing content placements across the site, including content sources and hosting specifics.
• Conduct competitive analyses of user-generated content and creator video experiences across various digital commerce platforms.
• Create and maintain internal documentation, including FAQs and process guides related to customer feedback and reviews.
• Organize and restructure internal resources to improve accessibility and foster knowledge sharing within the team.
• Support ongoing compliance initiatives pertaining to customer feedback and review content.
• Execute auditing activities to ensure all content adheres to established moderation and compliance guidelines.
• Review customer identifiers and assist in identifying inappropriate content for removal.
• Contribute to maintaining a safe, high-quality, and brand-appropriate customer content experience.

Requirements

• 3+ years of professional experience in Digital Content Operations, Digital Commerce Content, Content Management, Site Content, or a closely related field.
• Demonstrated experience working effectively within content management systems (CMS).
• Solid understanding of user-generated content (UGC), content curation, digital asset management, or digital commerce content operations.
• Proven experience in conducting content audits, quality assurance processes, or content governance initiatives.
• Exceptional organizational skills coupled with meticulous attention to detail.
• Experience in creating documentation, knowledge bases, standard operating procedures (SOPs), or internal process guides.
• Strong ability to collaborate seamlessly with cross-functional teams and external vendors.
• Proficiency with internal collaboration tools and standard office software suites.

Qualifications (Nice-to-Have)

• Experience supporting digital commerce, retail, or consumer-facing digital experiences.
• Familiarity with customer feedback and review programs or user-generated content platforms.
• Experience evaluating digital customer experiences and identifying opportunities to enhance content quality.
• A background in retail or consumer products is a plus.

Benefits

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.