Digital Consumer Experience Advocate (Remote – Must Reside in the Louisville, KY Area)

The GE Appliances Digital Consumer Experience Advocate role is open to candidates residing in the Louisville, KY metro area. This position involves interacting with customers through digital touchpoints to provide pre-purchase guidance and post-purchase support.

Responsibilities

• Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites.
• Engage through digital channels such as the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms.
• Navigate internal resources like the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed.
• Maintain high standards of protocol and adhere to established guidelines.
• Support business growth goals by identifying sales opportunities and completing private store referral processes or referring sales prospects to relevant teams.

Qualifications

• Excellent written communication skills, including grammar, sentence structure, and spelling.
• Computer literate with the ability to learn new applications quickly.
• Experience in customer service or contact centers, preferably with written communication channels or chat-based support.
• A positive attitude with proven ability to work well with teams.
• Strong typing skills.

Preferred Qualifications

• An associate's degree from an accredited university or college or 6 months equivalent work experience.
• Proficiency in written English and Spanish.
• Experience with GE Appliances Call Centers or equivalent customer service experience.

Working Conditions

• Normal office environment.
• May require weekend and evening work.
• Occasional travel to Louisville headquarters for equipment setup, training, or team collaboration.
• Comfortable with working in a camera-on environment for internal meetings.

Compensation

$17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation).