Digital Adoption Representative

About the role

Join us as a Digital Adoption Representative, where you'll be at the forefront of innovation—empowering our dealer network with cutting-edge technology, enhancing customer satisfaction, and fueling business growth. In this dynamic role, you'll be the strategic force behind key digital initiatives, helping our partners thrive in a rapidly evolving marketplace. If you're a forward-thinker who thrives on collaboration, problem-solving, and making a measurable impact, this is your opportunity to lead change and make a difference.

What you will do

• Govern dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology
• Enable revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption
• Actively support dealers by being a trusted advisor on Digital projects prioritization, ensuring resources are allocated to execute accordingly
• Lead processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience
• Support the development and manage implementation of internal/external adoption and communication strategies for new products, technology platforms, and applications

Requirements

• This role requires travel to assigned CAT dealerships more than 50% of the time
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers

Qualifications

• Dealer and Customer experience
• Experience working with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com (PCC), SIS
• Knowledge in MS Suite including Excel and PowerPoint
• Knowledge of CRM tools such as Salesforce and ERP platforms
• Experience working with PowerBI, Tableau, and AI analytics tools

Pay

$97,530.00 - $146,290.00

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Schedule

Relocation is available for this position. Visa Sponsorship is not available for this position.