Digital Adoption Platform Designer

Job Duties

• Design and implement digital adoption platforms across the company’s training region and other digital business process assets.
• Collaborate with business, technical, and ET&D partners to ensure timely delivery of software readiness, training, and communications.
• Utilize instructional design methodology to design software training using the digital adoption platform.
• Assess needs and use cases for digital adoption platforms, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
• Measure results against KPIs set forth in Training Plans and Scope documents.
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval.
• Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline.
• Create and maintain DAP processes, standards, procedures, and project plans.
• Troubleshoot and maintain DAP implementations over time.
• Collaborate with DAP vendor to ensure the organization is using all features available in the DAP development tool.

Qualifications

• Bachelors Equivalent combination of education and experience
• 7-9 years Business systems operations
• PREFERRED: 1-3 years Digital Adoption Platform implementation
• PREFERRED: 1-3 years Supervisory
• Experience working in a deadline-driven environment, with attention to detail, and the ability to multitask/prioritize a workload of competing priorities
• Able to independently manage several projects simultaneously and operate under tight deadlines
• A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers, and management
• Strong organizational skills with a high attention to detail
• Strong analytical and problem-solving skills
• Instructional design or learning and development experience (certifications preferred)
• Proficiency in Microsoft Word, Excel, and PowerPoint
• HTML, CSS, and/or JavaScript experience desired
• UX background desired
• Familiarity with Workday, Salesforce, SumTotal, Guidewire or other enterprise software preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Pay

The starting pay range for this position is: $74,500.00 - $99,500.00

Schedule

Full time positions

Benefits

• Remarkable benefits: Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)