Digital Account Manager

About the role

TLC Worldwide helps the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience‑led rewards. Backed by the COSMOS platform, we deliver personalised campaigns at scale with live data, smart insights and seamless customer journeys. With 30 years of expertise, a global network of 100,000+ rewards and 400+ people across 15 hubs, we create programmes that shift behaviour, boost ROI and build genuine brand love at a fraction of the cost of discounting.

Responsibilities

• Lead the end‑to‑end delivery of digital projects, from scoping through launch and post‑launch optimisation.
• Manage website builds, promotional microsites and digital campaign implementations.
• Coordinate technical projects including CRM programs, API integrations, data feeds, customer journeys and platform enhancements.
• Work closely with developers, designers, solution architects and third‑party technology partners to deliver seamless digital experiences.
• Translate client requirements into clear technical briefs and project plans.
• Manage project timelines, budgets, risks, dependencies and stakeholder communications.
• Support the planning and delivery of sweepstakes, promotional campaigns and reward programs, ensuring all technical and operational requirements are met.
• Facilitate requirements gathering, solution workshops and project kick‑offs.
• Ensure all solutions meet quality standards through testing, UAT and launch readiness.
• Analyse campaign performance and digital metrics to identify opportunities for continuous improvement.
• Collaborate with Account Management, Sales, Creative and Customer Service teams to deliver exceptional client experiences.

Requirements

• Experience or familiarity with website creation, or platforms such as Squarespace or WordPress.
• Strong account management experience in marketing, loyalty or digital solutions.
• Confident communicator who can build trust with clients and colleagues.
• Commercially minded with a knack for spotting growth opportunities.
• Organised, proactive and solutions‑focused.
• Comfortable working with data to generate insights and recommendations.

Benefits

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues.
• Weekly webinars to support development through the People Academy.
• Annual TLC Wellness Week and programmes throughout the year.
• TLC Culture Club – including seasonal social events, tasty lunches & more.
• TLC Gives Back – volunteering opportunities, including off‑site visits and volunteering leave.
• TLC Rise – supporting and empowering women into leadership roles.
• ‘Frankies’ – our own awards ceremony where we walk down the TLC red carpet in our best outfits.
• TLC Owner's Club – everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our shareholder scheme.