Digital Account Manager

LOCATION: Remote-Illinois/Wisconsin

About the role

The Digital Account Manager will meet the goals of APC and its customers. This role is responsible for executing strategies to expand American Packaging’s presence within the assigned territory or market and grow Digitally Printed Packaging revenue through effective sales techniques, strong customer relationships, and consistent communication. The Digital Account Manager will ensure timely and exceptional service solutions and will independently manage and grow Digital accounts.

Responsibilities

• Build strong product and customer knowledge, offering creative solutions to internal and external customers.
• Active pipeline development, identify key decision-makers and collaborate with business partners to secure opportunities.
• Manage accounts, develop and implement plans to increase market share.
• Develop strategies for NBOs and monitor their status in CRM/commercialization systems.
• Cook up activities with Customer Service and Graphics.
• Administer pricing policies to maximize profitability and leverage commercialization tools to request or execute quotes.
• Set sales goals, prepare tailored proposals, and follow up with customers.
• Facilitate product development and ensure customer satisfaction.
• Develop sales plans, complete quarterly/monthly reports, and participate in industry events.
• Qualify leads and provide updates to Sales Leadership.
• Maintain CRM data promptly with accuracy and conduct market research for new opportunities.
• Own over AR collections where needed and support customer through urgent requests and quality issues to resolution.

Qualifications

• Educational background: Bachelor's degree (B. S.) from four-year college or university in Business, Sales, or Marketing or relevant field.
• Experience: Above average analytical and organizational skills, proven selling and relationship building experience preferred.
• Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure documents; ability to effectively present information, including financial information, and respond to questions from top management, managers, general users and customers; ability to work with mathematical concepts such as probability and statistical inference; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables; ability to define problems, collect data, establish facts, and draw valid conclusions.

Qualification Requirements

• Reasoning ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Physical demands: Remaining in a stationary position for extended periods of time and travel; moving through APC and customer facilities safely; operating office machines such as computers, copiers, fax machines, etc.; frequently communicating with co-workers; must be able to exchange accurate information in these situations.
• Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excel in a fast-paced dynamic environment. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.