Digital Account Manager

What You Will Do

• Renewal & Expansion Management
• Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts.
• Support retention efforts through proactive account engagement and risk identification.
• Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives.
• Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems.
• Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities.

What It Takes to Be Successful

• Proven experience in account management, customer success, or related role.
• Experience managing renewals, customer retention, or expansion opportunities preferred.
• Experience managing multiple priorities or working with multiple customers preferred
• MDR or cybersecurity services experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational, prioritization, and problem-solving abilities.
• Ability to manage multiple customer relationships simultaneously in a fast-paced environment.
• Comfortable communicating with audiences ranging from End Users to C-Level Executives.
• Ability to collaborate cross-functionally across Sales, Customer Success, Finance, Legal, and Technical teams.
• BA/BS degree or equivalent experience preferred.
• Ability to thrive in a high-growth and rapidly changing environment.

Some Of What We Offer

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays