Diagnostics Scheduler Cardiology

Tucson, Arizona – Banner - University Medical Center Tucson, 3838 N Campbell Ave, Tucson AZ 85724

About the role

As a Diagnostics Scheduler, you will play a vital role in ensuring seamless patient experiences by coordinating treatments and diagnostic procedures from start to finish. Your responsibilities will span the entire scheduling process—from pre-registration and insurance verification to obtaining pre-authorizations and managing physician orders with precision. You will also serve as the welcoming face at our front desk, greeting patients and ensuring their check-in process is smooth and efficient. Using advanced computerized scheduling systems, you will expertly manage appointments, resolve conflicts, and maintain accurate records while producing essential statistical reports.

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals, and conducting groundbreaking research. Located on the same campus is Diamond Children’s, recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine, and cancer therapies. The hospital is a Level 1 Trauma Center, consistently listed among the nation’s top hospitals by U.S. News & World Report, and has earned Magnet Recognition for nursing excellence. Our physicians are full-time faculty of the University of Arizona College of Medicine - Tucson, with specialty services including comprehensive heart and cancer care, advanced neuroscience techniques, and a multi-organ transplant program.

Responsibilities

• Receives physician orders and seeks clarification, if necessary.
• Verifies insurance, obtains pre-authorizations and pre-certifications.
• Answers all telephone inquiries related to scheduling.
• Schedules patients for treatments or diagnostic procedures using computerized scheduling systems.
• Resolves scheduling conflicts, as needed.
• Documents all information regarding patient re-schedules.
• Enters patient information in computerized scheduling system and gathers information to modify records, as needed, to maintain current database.
• Prepares charts and manages files within regulatory requirements.
• Compiles and reports statistical data, if needed by the assigned department.
• Distributes educational materials to patients and families, when necessary.
• Responds to diverse questions or refers to appropriate clinical staff.
• Provides administrative support to the assigned unit when required.

Incumbents in this position interface with physicians and their office staff, patients and family members, and clinical staff and co-workers. Schedulers must have an understanding of procedures and treatments they schedule, physician preferences, and special needs related to particular diagnoses or patient ages. Must be able to work with minimal supervision, set priorities, and maintain highly confidential information.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting.
• Medical terminology is required.
• Excellent organizational skills, as well as effective human relations and communication skills.
• Proficient with commonly used office software and computers, and ability to use computerized scheduling systems.
• Able to maintain accurate statistical records, gather data, and produce reports.

Schedule

Monday - Friday, hours between 7:00am - 5:00pm.