Diagnostic Scheduler | Cardiology Clinic

About the role

It starts with heart. That is what you will do each day. As a Diagnostic Scheduler at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day. As a Diagnostic Scheduler, you will be working with patients in outpatient settings. Diagnostic Schedulers work in close coordination with our clinical staff and providers to schedule appointments; this could include office visits, diagnostic/ancillary services, radiation therapy, chemotherapy and infusion. Responsible for the coordination and completion of all scheduling and admission functions associated with the ordered services. Must have excellent customer service skills with patients, co-workers, nurses, and providers. Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Responsibilities

• Schedules appointments in the computer per testing guidelines, and makes all attempts to meet the customer's expectations.
• Reviews pre-authorizations, re-authorizations or insurance verifications with clients as indicated.
• Reviews patient records, physician orders, protocols, and patient data to demonstrate ability for interpretation of subjective and objective information for patient assessment and order validation.
• Seeks guidance from management team as needs are identified.
• Accurately and efficiently assigns ICD-9 diagnosis codes, reviews medical necessity for designated tests/procedures and works with Healthcare providers to ensure accurate reimbursement according to Medicare guidelines.
• Prioritizes incoming phone calls and faxes from patients/families and other medical personnel and walk-in visitors.
• Coordinates immediate processing of any stat needs.
• Completes and submits charge tickets per protocol.